Job summary
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, including meeting and greeting, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties related to patients appointments, and maintaining correct records and information.
Main duties of the job
Responding pro-actively to queries from patients and carers over the telephone and face to face To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed. To use communication skills including empathy, tact and reassurance. Booking and rescheduling appointments using the in-house system General admin duties such as making patient files, filing notes, maintaining and updating internal databases. For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems. To be responsible for the accurate input of confidential patient information onto manual and computer systems To attend group meetings and participate in the updating of operational policies and procedures relating as and when required. To assist with the accurate and timely production of detailed and complicated statistical information as and when required To maintain a robust approach to data quality and patient confidentiality.
About us
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of Community health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
Job description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Experience in a face to face customer service and administrative role Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Qualifications
Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Experience in a face to face customer service and administrative role
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CHEC
Address
CHEC Nottingham
Nottingham
NG8 5DQ
United Kingdom
Employer's website
https://www.communityhealthservices.co.uk (Opens in a new tab)
Patient Coordinator in Nottingham employer: CHEC
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