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- Tasks: Provide essential admin support to healthcare professionals and ensure smooth patient bookings.
- Company: Join CHEC, a leading provider of innovative eye health services across the UK.
- Benefits: Flexible zero-hour contract, gain valuable experience in healthcare administration.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Opportunity to work weekends and grow within a dynamic healthcare setting.
The predicted salary is between 10 - 13 £ per hour.
Please note this role would be zero hours/bank position covering weekends only.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
CHEC are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough. As a Referral and Bookings Administrator, you will complete administrative tasks set by the Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Job responsibilities:
- Provide comprehensive administrative support to healthcare professionals, managers, and staff members.
- To receive and process electronic referrals on SystemOne received through the referral service used for various contracts.
- To receive and process internal referrals in line with service level agreement criteria.
- To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks.
- To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager.
- To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text).
- Utilising SystmOne for patient referrals from various contracts.
- Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.
Person Specification:
- Natural ability to empathise with patients and demonstrate a genuine care.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Excellent organisational skills and attention to detail.
- Highly proficient in Microsoft Office and other systems.
- The ability to learn and adapt to new internal systems.
- Self-motivated and self-starter with the ability to prioritise and schedule work independently.
- Approachable and friendly manner to welcome our patients into our hospitals and clinics.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank Referral and Bookings Administrator in Loughborough employer: CHEC
Contact Detail:
CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Referral and Bookings Administrator in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at CHEC. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles in healthcare. We want you to show off your organisational skills and attention to detail!
✨Tip Number 3
Show your enthusiasm for eye health and patient care during your conversations. Let them know you’re genuinely excited about contributing to CHEC’s mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Bank Referral and Bookings Administrator in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bank Referral and Bookings Administrator role. Highlight your relevant experience and skills that match the job description, like your organisational skills and proficiency in Microsoft Office.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! In your application, express your passion for healthcare and how you can contribute to CHEC's mission of improving eye health and patient care.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Referral and Bookings Administrator. Familiarise yourself with the tasks mentioned in the job description, like processing referrals and booking appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and healthcare professionals, be prepared to discuss your communication style. Think of examples where you've effectively communicated in previous roles, especially over the phone or via email. Highlight your excellent telephone manner and interpersonal skills during the interview.
✨Demonstrate Your Organisational Skills
The ability to stay organised is crucial for this position. Prepare to share specific instances where you've successfully managed multiple tasks or prioritised work effectively. You might want to mention any tools or methods you use to keep track of your responsibilities, as this will show you're ready to handle the demands of the job.
✨Emphasise Your Empathy and Care
As a Bank Referral and Bookings Administrator, showing genuine care for patients is key. Be ready to discuss how you've demonstrated empathy in past roles. Share stories that highlight your approachability and friendly manner, as these qualities are essential for welcoming patients into the healthcare environment.
