At a Glance
- Tasks: Be the first point of contact for patients and provide excellent care.
- Company: Join CHEC, a thriving organisation dedicated to eye health and patient care.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on patient care and community health.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills, empathy, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
Main duties of the job:
- An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
- The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments.
- You will perform administration duties as they arise whilst following processes and procedures.
About us:
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services. CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Job responsibilities:
- Support patients and be first point of contact.
- To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed.
- To provide advice to patients about the services we provide which are available to them.
- To use communication skills including empathy, tact and reassurance in handling all calls.
- To maintain a robust approach to data quality and patient confidentiality.
Person Specification:
Experience - What you'll bring to the role:
- Natural ability to empathise with patients and demonstrate a genuine care.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Excellent organisational skills and attention to detail.
- Highly proficient in Microsoft Office and other systems.
- The ability to learn and adapt to new internal systems.
- Self-motivated and self-starter with the ability to prioritise and schedule work independently.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Coordinator in London employer: CHEC
At CHEC, we pride ourselves on being a supportive and innovative employer dedicated to the future of eye health. Our work culture fosters collaboration and compassion, ensuring that our Patient Coordinators are not only the first point of contact for patients but also integral to delivering exceptional care. With opportunities for professional growth and a commitment to employee well-being, joining CHEC means becoming part of a thriving organisation that values your contributions and prioritises patient welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those who work at CHEC. A friendly chat can open doors and give you insider info about the role of Patient Coordinator.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, being able to convey empathy and reassurance is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or handled stressful situations in the past. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at CHEC and contributing to patient care.
We think you need these skills to ace Patient Coordinator in London
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for patient care shine through. We want to see how much you genuinely care about helping others and making a difference in their lives.
Highlight Your Communication Skills:Since you'll be the first point of contact for our patients, it's crucial to showcase your excellent communication skills. Use examples from your past experiences to demonstrate how you've effectively communicated with people.
Be Organised and Detail-Oriented:In your application, mention your organisational skills and attention to detail. We value these traits highly, especially when it comes to managing patient information and appointments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with CHEC!
How to prepare for a job interview at CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the key responsibilities, such as being the first point of contact for patients and maintaining high standards of care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully handled difficult conversations or provided exceptional customer service. Highlight your ability to empathise and reassure patients, as these qualities are crucial for the job.
✨Demonstrate Organisational Skills
Being organised is key for a Patient Coordinator. Think of specific instances where you've managed multiple tasks or prioritised effectively. You might want to mention your proficiency in Microsoft Office and how you've used it to streamline processes in previous roles.
✨Understand CHEC's Values
Research CHEC’s mission and values, especially their commitment to patient care and safeguarding. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
