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- Tasks: Be the friendly face for patients, managing appointments and providing excellent care.
- Company: Join CHEC, a thriving organisation dedicated to innovative eye health solutions.
- Benefits: Enjoy 23 days holiday, annual bonuses, and discounts on gym memberships and tech.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Empathy, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: Dynamic work environment with opportunities for training and development.
The predicted salary is between 30000 - 40000 £ per year.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About the Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
We are looking for someone who can:
- Support patients and be first point of contact
- Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
- Provide advice to patients about the services we provide which are available to them
- Use communication skills including empathy, tact and reassurance in handling all calls
- Maintain a robust approach to data quality and patient confidentiality
What you’ll bring to the role:
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
Why work for us?
- 23 days holidays plus bank holidays
- Buy and sell annual leave scheme
- Annual Company Bonus scheme
- MediCash
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Life assurance scheme
- Bluelight Card- 100’s of discount and cashback options
- Performance review with a training and development plan
- Employee discounts portal
- Gym membership discounts
- Cycle to work scheme
- Tech scheme
About CHEC
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Patient Care & Appointment Coordinator in Canterbury employer: CHEC
Contact Detail:
CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care & Appointment Coordinator in Canterbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CHEC and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve eye health.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent telephone manner. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've supported others in emotional situations. This will highlight your natural ability to care for patients, which is key for the Patient Care & Appointment Coordinator role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our thriving team. By applying directly, you’ll ensure your application gets the attention it deserves and you can showcase your passion for patient care right from the start.
We think you need these skills to ace Patient Care & Appointment Coordinator in Canterbury
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how much you genuinely care about helping others and making a difference in their lives.
Highlight Your Communication Skills: Since you'll be the first point of contact for our patients, it's crucial to showcase your excellent communication skills. Use examples from your past experiences to demonstrate how you've effectively communicated with people, especially in sensitive situations.
Be Organised and Detail-Oriented: In this role, attention to detail is key. Make sure to mention any relevant experience that showcases your organisational skills and ability to manage multiple tasks efficiently. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care & Appointment Coordinator role. Familiarise yourself with the key responsibilities, such as being the first point of contact for patients and maintaining high standards of care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy Skills
Since this role requires a natural ability to empathise with patients, prepare examples from your past experiences where you've demonstrated empathy and care. Think about situations where you’ve helped someone in distress or provided reassurance, as these stories will resonate well with the interviewers.
✨Practice Your Communication Style
Excellent communication is key for this position. Practice speaking clearly and calmly, especially over the phone. You might want to do mock interviews with friends or family, focusing on using an empathetic tone and reassuring language, which are crucial for handling patient calls.
✨Be Ready to Discuss Organisational Skills
As a Patient Care & Appointment Coordinator, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise and organise your work. Bring up specific tools or methods you use to stay organised, and be ready to explain how you ensure data quality and confidentiality in your previous roles.