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- Tasks: Support customer retention through engaging communication and problem-solving.
- Company: CH&CO is a vibrant collection of specialist businesses and market-leading brands.
- Benefits: Enjoy a fun work environment, diversity celebration, and opportunities across various brands.
- Why this job: Join a culture that values inclusivity and allows you to be your authentic self.
- Qualifications: No specific qualifications required; just bring your passion and enthusiasm!
- Other info: Experience the variety of services we deliver while having fun at work.
The predicted salary is between 28800 - 43200 £ per year.
We are CH&CO a collection of specialist businesses and market leading brands.
We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a Retention Support Executive .
Location : Central London
Rate of Pay : £40,000 – £50,000 per annum
Working Pattern: Monday – Friday, 40 hours per week
Key responsibilities:
- Attending and leading retention updated calls for all sectors
- Support completion and submission of declaration forms for all sectors
- Annual year end budget match from SAP
- Arranging QBD Calls as required
- Produce Monthly reporting decks as required
- Tidying up CRM – Unit declarations – can consist of MIP and SAP Changes along with new CRM contracts
- Uploading/Updating whitepapers – ALL Sectors
- Month end reporting – Managing retention exception reporting, resolving any queries, checking accuracy of retention declarations, refreshing all sector reports. Saving sector reports monthly and distributing to relevant Retention team
- Investigate/Escalate UKI User issues to Systems Manager as required
- Enable & Promote CRM data quality & integrity and optimum usage in line with best practice
- Support for business users & Support CRM Inbox queries for all users
- Investigate/Escalate UKI User issues to PDC Systems Manager as required
- Create and distribute end of month Sales/Retention packs
- Manage Month End and Year end Process for CRM
- Oversee Month End Exception Reporting process and CRM lockdown
- Engaging with Group support for issue escalation as required e.g. adding new competitor value
- Supporting the team with administration and coordination tasks as required
Our Ideal Candidate:
- People focused
- Good eye for detail
Essential Experience:
- 2 Years + CRM Experience (MS Dynamics preferable)
- Intermediate knowledge of Excel including Pivot tables, V Lookups for Data Analysis. Data Management experience would be useful
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook preferred
- Understanding of sales process and key stages
- Experience in capturing and interpreting insights to translate into actionable project plans
- Excellent communication skills (via e mail / phone)
- Proficient team player
- Experience at operating to deadlines under tight time scales
What\’s in it for you?
Working with CH&CO has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Retention Support Executive employer: CH&CO
Contact Detail:
CH&CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Support Executive
✨Tip Number 1
Familiarise yourself with CH&CO's various brands and services. Understanding their unique offerings will help you demonstrate your enthusiasm for the role and show how you can contribute to their diverse culture.
✨Tip Number 2
Highlight your experience in customer retention or support during any informal conversations or networking opportunities. This will help you build connections and showcase your relevant skills to potential colleagues.
✨Tip Number 3
Engage with CH&CO on social media platforms. Commenting on their posts or sharing relevant content can help you get noticed and demonstrate your genuine interest in their company culture.
✨Tip Number 4
Prepare thoughtful questions about the role and the company during any interviews or discussions. This shows your proactive approach and eagerness to understand how you can fit into their team.
We think you need these skills to ace Retention Support Executive
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with CH&CO's values and culture. Highlight your alignment with their inclusive environment and how you can contribute to a fun and diverse workplace.
Tailor Your CV: Make sure your CV reflects relevant experience in customer retention or support roles. Use keywords from the job description to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Share specific examples of how you've successfully supported customers in the past and how you can bring that experience to CH&CO.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at CH&CO
✨Understand the Company Culture
Before your interview, take some time to research CH&CO's values and culture. They celebrate diversity and inclusivity, so be prepared to discuss how you can contribute to this environment and share any relevant experiences.
✨Show Your Passion for Customer Retention
As a Retention Support Executive, your role will focus on keeping customers happy. Be ready to talk about your previous experiences in customer service or retention strategies, and highlight any successes you've had in improving customer satisfaction.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
✨Be Yourself
CH&CO encourages everyone to bring their whole self to work. During the interview, let your personality shine through. Authenticity can set you apart from other candidates and help you connect with the interviewers.
