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- Tasks: Lead daily operations in a fast-paced retail environment, ensuring top-notch customer experiences.
- Company: CH&CO delivers exceptional catering services at Olympia London, known for quality and innovation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, birthday off, and access to exclusive perks.
- Why this job: Join a dynamic team focused on creativity, leadership, and making memorable visitor experiences.
- Qualifications: Experience in retail or hospitality management with strong leadership and problem-solving skills required.
- Other info: Full-time role with comprehensive training and career development opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Location: Olympia London, Kensington
Employment Type: Full-time (40 hours/week)
Salary: Up to £32,000
Reports to: Head of Retail and Hospitality
About Us
Host-Olympia delivers high-quality catering services at Olympia London, providing exceptional food and beverage experiences within a fast-paced retail and hospitality environment.
Role Overview
As Retail Floor Manager, you will oversee daily operations across our catering units, ensuring excellent retail presentation, smooth customer flow, and full compliance with health and safety standards. Your focus will be on delivering a seamless and memorable visitor experience.
Key Responsibilities
- Unit Presentation: Maintain clean, organized, and visually appealing catering units and displays.
- Queue Management: Optimize customer flow to minimize waiting times during peak periods.
- Team Leadership: Motivate and support staff, addressing any issues and ensuring excellent customer service.
- Administration: Accurately complete sales, inventory, and health and safety paperwork, including daily reports for clients.
- Compliance: Manage allergen matrices, HACCP sheets, and general health and safety requirements based on current menus.
- Customer Service: Promptly resolve inquiries and complaints to uphold high service standards.
- Collaboration: Work with stakeholders and kitchen teams on menu development and kiosk presentation.
Skills And Qualifications
- Experience in retail, catering, or hospitality management.
- Strong leadership, organizational, and problem-solving abilities.
- Knowledge of food industry health and safety standards.
- High attention to detail and ability to perform under pressure.
- Ability to contribute creatively to menu and presentation improvements.
What We Offer
- Competitive salary with career development opportunities.
- Dynamic and rewarding work environment.
- Comprehensive training and ongoing support.
- Access to Compass “Perks at Work.”
- 25 days annual leave plus bank holidays.
- Birthday day off (to be taken near your birthday).
Retail Floor Manager employer: CH&CO
Contact Detail:
CH&CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Floor Manager
✨Tip Number 1
Familiarise yourself with the specific catering and hospitality standards that CH&CO adheres to. Understanding their approach to health and safety, as well as customer service expectations, will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific situations where you motivated staff or resolved conflicts, as this is crucial for the Retail Floor Manager role.
✨Tip Number 3
Research the latest trends in retail presentation and customer experience within the catering industry. Being able to discuss innovative ideas for enhancing unit presentation and customer flow will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of CH&CO if possible. Gaining insights into the company culture and operational challenges can provide you with valuable information to tailor your approach and show genuine interest in the role.
We think you need these skills to ace Retail Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, catering, or hospitality management. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the key responsibilities of the Retail Floor Manager position, such as team leadership and compliance with health and safety standards.
Showcase Relevant Skills: In your application, clearly outline your knowledge of food industry health and safety standards, as well as your problem-solving abilities. Use specific examples to illustrate how you've successfully managed similar challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Retail Floor Manager role.
How to prepare for a job interview at CH&CO
✨Showcase Your Leadership Skills
As a Retail Floor Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've motivated and supported your team in previous roles, especially during busy periods.
✨Know Your Health and Safety Standards
Familiarise yourself with food industry health and safety regulations. During the interview, be ready to discuss how you ensure compliance and manage allergen matrices and HACCP sheets in your previous positions.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Prepare to discuss specific instances where you've resolved customer complaints or improved service standards, highlighting your commitment to delivering a memorable visitor experience.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational skills. Be ready to talk about how you manage daily operations, including sales and inventory paperwork, while maintaining a clean and visually appealing environment.
