At a Glance
- Tasks: Lead retail and catering operations, ensuring top-notch service and food quality.
- Company: Join Gather & Gather, a vibrant leader in the food industry.
- Benefits: Enjoy a competitive salary, pension scheme, and exclusive discounts.
- Other info: Great career growth opportunities and wellness classes available.
- Why this job: Make a real impact in a dynamic environment at the University of London.
- Qualifications: Experience in managing teams and delivering excellent customer service.
The predicted salary is between 42500 - 42500 £ per year.
We're looking for a passionate Retail & Catering Manager to lead operations at the University of London, managing a busy, high-volume environment while fostering a vibrant, food-led culture that reflects Gather & Gather's fresh and innovative approach.
Salary: £42,500 per annum
Shift Pattern: Monday-Friday, 40 hours per week
Location: Senate House, WC1E 7HU
Key Responsibilities:
- Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets
- Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management
- Ensure high standards of food quality, presentation, and customer service are consistently delivered
- Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality
- Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation
- Maintain compliance with food safety, health & safety, and hygiene regulations at all times
- Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience
- Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins
- Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering
- Ensure all operations align with sustainability targets and responsible sourcing practices
- Handle customer feedback and resolve issues promptly to maintain high satisfaction levels
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Retail And Catering Manager employer: CH&CO
Gather & Gather is an exceptional employer, offering a vibrant work culture at the University of London that prioritises innovation and quality in food service. With a comprehensive benefits package, including career development programmes and exclusive discounts, employees are supported in both their professional growth and personal well-being. Join us at Senate House, where you can thrive in a dynamic environment while making a meaningful impact on the university community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Catering Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and how they align with your own. We want you to shine, so practice common interview questions and think about how your experience as a Retail & Catering Manager can bring value to the team.
✨Tip Number 3
Showcase your passion for food and customer service during interviews. Share specific examples of how you've improved service delivery or managed a busy environment. We love hearing about your successes, so don’t hold back!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates who are ready to make a difference in our vibrant food-led culture.
We think you need these skills to ace Retail And Catering Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for retail and catering aligns with our vibrant food-led culture at Gather & Gather.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the key responsibilities listed in the job description. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Specific:Use specific examples to demonstrate your skills in managing teams, budgets, and customer service. We appreciate clear, concise stories that show us how you've tackled challenges in high-volume environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at the University of London.
How to prepare for a job interview at CH&CO
✨Know Your Stuff
Make sure you’re familiar with Gather & Gather’s approach to food and service. Research their values, menu offerings, and any recent news. This will help you demonstrate your passion for the role and show that you’re genuinely interested in what they do.
✨Showcase Your Leadership Skills
As a Retail & Catering Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance management. Be ready to discuss how you motivate staff and handle challenges.
✨Prepare for Scenario Questions
Expect questions about how you would handle busy service periods or customer complaints. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and ability to maintain high standards under pressure.
✨Emphasise Sustainability Practices
Gather & Gather values sustainability, so be prepared to discuss how you’ve implemented eco-friendly practices in previous roles. Share specific examples of how you’ve managed stock control, reduced waste, or sourced responsibly to align with their goals.
