At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences every day.
- Company: Join Vacherin, a vibrant hospitality team that values diversity and individuality.
- Benefits: Enjoy competitive pay, personal development, health support, and a fun work environment.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Be part of an award-winning team while making it home for dinner!
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 40170 - 40170 € per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience:
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes:
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Reception Manager/Concierge Monday - Friday employer: CH&CO
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to shine. As a Reception Manager/Concierge in the heart of London, you'll enjoy a rewarding role within an award-winning hospitality team, complete with excellent benefits such as personal development opportunities, a comprehensive wellbeing strategy, and a supportive environment that values your contributions. Join us to not only advance your career but also to be part of a community that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for service shine through. Be genuine, share your experiences, and don’t be afraid to show what makes you unique. Remember, they’re looking for someone who fits into their fun and diverse team!
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, especially since Vacherin values individuality and togetherness. Think about how your skills align with their mission and be ready to discuss how you can contribute to their award-winning team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vacherin family. Don’t miss out on the chance to join a team that celebrates diversity and empowers its people!
We think you need these skills to ace Reception Manager/Concierge Monday - Friday
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love individuality at Vacherin, so don’t be afraid to show us who you are and what makes you unique.
Tailor Your Application:Make sure to tailor your application to the Reception Manager/Concierge role. Highlight your relevant experience in hospitality and how you can contribute to our team’s success. We want to see how you fit into our culture!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CH&CO
✨Know Your Stuff
Before the interview, make sure you research Vacherin and their values. Understand their commitment to diversity and service excellence. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager/Concierge, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Highlight how you inspired your team to deliver exceptional service and how you managed challenges with professionalism.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like managing complaints or coordinating VIP visits. Think through potential scenarios beforehand and prepare structured responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about their approach to team development or how they measure success in the concierge role. It shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
