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- Tasks: Be the face of our business, delivering exceptional customer service and creating memorable experiences.
- Company: Join CH&CO, a part of Compass Group UK&I, where people are at the heart of everything we do.
- Benefits: Enjoy flexible hours, personal development opportunities, wellbeing support, and great discounts.
- Why this job: Work in a vibrant team, progress your career, and be recognised for your hard work.
- Qualifications: Passion for service, great communication skills, and the ability to thrive under pressure.
- Other info: Embrace diversity and individuality in a supportive environment that values your unique talents.
We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:
- Great operational training and development
- Life assurance scheme
- Personal Development and Training opportunities - We are passionate about our growing team
- A great wellbeing strategy - including access to our Employee Assistance Programme
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Access to some great high street discount vouchers
Here's an idea of what your shift patterns will be: Variable shifts.
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your key responsibilities will include:
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Hospitality Assistant will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Assistant employer: CH&CO
Contact Detail:
CH&CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of CH&CO. Understanding their commitment to exceptional customer service and employee wellbeing will help you align your approach during any interactions with the team.
✨Tip Number 2
Practice your communication skills, as being an excellent team player is crucial for this role. Engage in conversations with friends or family about hospitality scenarios to build your confidence in delivering outstanding service.
✨Tip Number 3
Showcase your passion for hospitality by discussing any relevant experiences you have had in customer service roles. Be prepared to share specific examples of how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Research common food handling and hygiene standards, as well as health and safety regulations. Being knowledgeable in these areas will demonstrate your commitment to maintaining a safe and pleasant environment for guests.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Use keywords from the job description, such as 'exceptional customer service' and 'team player', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for joining CH&CO.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as communication, teamwork, and the ability to work under pressure. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at CH&CO
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a delightful experience for guests.
✨Demonstrate Team Spirit
As a Hospitality Assistant, being a great team player is crucial. Highlight your ability to work collaboratively with others and share instances where you’ve successfully contributed to a team environment, especially in fast-paced situations.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special offerings before the interview. Being knowledgeable will not only impress your interviewers but also show that you're serious about the role and ready to make recommendations to guests.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and make decisions on the spot. Think of scenarios where you had to think quickly or resolve a customer issue, and be ready to discuss how you managed those situations effectively.