At a Glance
- Tasks: Lead innovative tech solutions to enhance customer experience and operational efficiency.
- Company: Join CH&CO, a diverse and inclusive company that values fun and passion.
- Benefits: Enjoy personal development, health support, and a great work-life balance.
- Other info: Hybrid role with opportunities for travel and career growth.
- Why this job: Make a real impact in hospitality tech while working with top brands.
- Qualifications: Experience in hospitality tech and strong communication skills required.
The predicted salary is between 50000 - 50000 £ per year.
We are
CH&CO a collection of specialist businesses and market leading brands.
We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day.
Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver.
- We are currently recruiting for a
- Brand Technology Manager
This is a Hybrid role, working with Compass Group brands and CH&CO stakeholders.
Salary
Working Pattern
40 hours per week - Monday - Friday
Location
Hybrid role, Regular travel to sites and brand locations may be required. (Company Car)
About This Role
Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth.
Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps, kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies.
This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives.
Key Responsibilities
- Customer and Client Satisfaction
- Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities.
- Act as the primary technology advisor for assigned brands.
- Ensure front-of-house technologies deliver a seamless customer experience.
- Support client meetings, reviews and presentations.
- Work closely with the retention team to ensure Compass remains competitive and delivers market-leading technology solutions.
- Market Leadership
- Monitor market trends and emerging hospitality technologies.
- Evaluate and recommend technology partners and suppliers.
- Maintain awareness of developments across EPOS, mobile ordering, kiosks, loyalty, digital signage, AI solutions and customer engagement technologies.
- Support bids, tenders and growth opportunities through technology consultation and presentations.
- Champion data-driven technology decisions aligned to business objectives.
- Preferred Employer
- Act as a positive ambassador for the D&T function and Compass Group.
- Support knowledge sharing and collaboration across teams.
- Work closely with operational teams to increase technology awareness and adoption.
- Foster a culture of innovation and continuous improvement.
- Operational Excellence
- Lead technology projects and deployments across assigned brands.
- Support transformation programmes and operational change initiatives.
- Work with Security, PCI, Infrastructure, Networking and Deployment teams to ensure standards are maintained.
- Ensure technologies integrate effectively with client or Compass-managed networks.
- Support rollout and optimisation of EPOS, Apps, Kiosks and digital customer journeys.
- Utilise data and reporting to drive continuous business improvement.
- Support vendors and suppliers through governance and performance management processes.
- Use project and task management tools, including Monday. com, to manage initiatives and priorities.
- Health & Safety
- Comply with Compass Group Health & Safety policies and procedures at all times.
Ensure safe working practices during site visits and deployments.
- Report hazards, incidents and risks promptly.
- Support colleagues and suppliers in maintaining safe working environments.
- Follow all client site safety requirements during installations and project activities.
Our Ideal Candidate
Experience
- Proven experience in hospitality, retail or food service technology.
- Strong understanding of EPOS platforms and payment technologies.
- Experience of mobile applications, customer ordering platforms and loyalty solutions.
- Experience delivering kiosk and self-service solutions.
- Experience working with client-managed and self-deployed network environments.
- Experience managing technology projects and deployments.
- Experience engaging with operational stakeholders at all levels.
- Experience presenting technology solutions to internal and external clients.
- Knowledge
- Understanding of front-of-house technology ecosystems.
- Knowledge of network fundamentals and connectivity requirements.
- Understanding of data security and PCI compliance principles.
- Strong appreciation of customer experience and operational workflows.
Skills
- Excellent communication and presentation skills.
- Strong stakeholder management skills.
- Commercial awareness.
- Problem-solving and analytical thinking.
Ability to manage multiple priorities and projects.
- Strong influencing and relationship-building skills.
What's in it for you?
Working with
CH&CO has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Brand Technology Manager in Birmingham employer: CH&CO
CH&CO is an exceptional employer that fosters a vibrant and inclusive work culture in East London, where creativity and collaboration are at the heart of our culinary team. With a strong focus on personal development and well-being, we offer comprehensive benefits including life assurance, a pension scheme, and health support, ensuring our employees can thrive both personally and professionally. Join us to craft picture-perfect dishes while enjoying a fulfilling career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Technology Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CH&CO. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CH&CO
Don't be shy about reaching out to CH&CO directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brand Technology Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CH&CO and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CH&CO
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
