At a Glance
- Tasks: Lead global IT operations and enhance customer service across multiple regions.
- Company: Join a leading global aviation organisation focused on operational excellence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and high-performing teams.
- Why this job: Make a real impact in IT strategy and support safe aviation operations worldwide.
- Qualifications: Significant leadership experience in IT operations and strong service management skills.
The predicted salary is between 61816 - 75552 £ per year.
- We're Hiring: Global IT Operations Manager
- Aberdeen, UK | Hybrid Working
We're seeking an experienced IT operations leader who is passionate about delivering exceptional customer service and continually improving the end-user experience across our global business.
This is a senior leadership role responsible for service delivery, infrastructure operations, outsourced technology partners, business continuity and operational excellence across multiple global regions.
About the Role
Reporting to the CIO, you will lead CHC's global IT operations function, driving service performance, operational resilience and continual improvement across Service Desk, Infrastructure and outsourced technology services.
Working closely with senior stakeholders across the business, you will ensure our global IT services continue to support safe, efficient aviation operations.
You will champion service excellence, driving high levels of customer satisfaction, service performance and continual improvement while leading our global Service Desk, Infrastructure and outsourced technology partners.
Key Responsibilities
- Lead global IT operations and service delivery.
- Drive excellent customer service and end-user satisfaction across global IT services.
- Measure, monitor and continually improve customer satisfaction and service experience.
- Own operational KPIs, SLAs and performance reporting.
- Manage strategic outsourced technology partners.
- Lead Business Continuity and Disaster Recovery.
- Oversee operational governance across infrastructure and support services.
- Build strong relationships with business stakeholders to understand operational needs and continuously improve IT services.
- Lead high-performing technical teams.
- What You'll Bring
- Significant leadership experience within enterprise IT Operations.
- A passion for delivering outstanding customer service and continually improving the end-user experience.
- Proven success managing outsourced IT service providers.
- Strong service management, governance and stakeholder management capability.
- Experience leading global or multi-site IT operations.
- Broad technical understanding across cloud, infrastructure and enterprise technologies.
- Proven experience using customer feedback and service metrics to drive operational improvements.
- Experience in a regulated or safety-critical industry would be advantageous.
- Personal Attributes
- Strategic thinker.
- Collaborative and customer focused.
- Eligibility
Applicants must have the legal right to work in the UK and meet any clearance requirements relevant to the role.
Why Join Us?
If you are passionate about operational excellence, customer service and leading high-performing global IT teams, we'd love to hear from you.
Join a global aviation organisation where technology plays a critical role in supporting safe operations worldwide.
This is an opportunity to influence IT strategy, lead global operational excellence and work with teams across multiple international locations.
- Desired Skills and Experience
- IT Operations
- IT Service Management (ITSM)
- Service Delivery
- IT Infrastructure
- Infrastructure Management
- Cloud Computing
- IT Leadership
- Vendor Management
- Outsourcing Management
- Service Desk Management
- Business Continuity
- Disaster Recovery
- IT Governance
- Operational Excellence
- ITIL
- Stakeholder Management
- Continuous Improvement
- Global Operations
- KPI Management
- Customer Experience
- #J-18808-Ljbffr
Global IT Operations Manager employer: CHC Helicopter
CHC Helicopter is an exceptional employer that prioritises safety and excellence in aviation. With a strong commitment to employee development, you will have access to comprehensive training programmes and opportunities for international travel, fostering both personal and professional growth. Our collaborative work culture encourages innovation and teamwork, making it a rewarding environment for those passionate about maintaining the highest flight standards.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CHC Helicopter values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CHC Helicopter might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CHC Helicopter!
✨Direct Apply to CHC Helicopter
Let's not forget to apply directly through the CHC Helicopter website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global IT Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CHC Helicopter.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CHC Helicopter. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CHC Helicopter
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
