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For Companies At a Glance
- Tasks: Lead a dynamic property management team and oversee premium residential properties in Central London.
- Company: Join a luxury estate agency known for its high standards and exceptional service.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Other info: Be part of a fast-paced environment with a focus on operational excellence and team growth.
- Why this job: Shape the future of property management while ensuring compliance and delivering top-notch service.
- Qualifications: 5+ years in senior property management with strong leadership and organisational skills.
The predicted salary is between 45000 - 45000 £ per year.
Salary: £45,000 per annum
About the Role
We are seeking an experienced and commercially minded Head of Property Management to lead and oversee our property management department in Central London. This is a senior leadership role responsible for managing the full property management function, ensuring operational excellence, delivering a high level of service to landlords and tenants, and maintaining full compliance with current and upcoming legislation, including the Renters’ Rights Act. You will lead an existing team of Property Managers and a Property Management Coordinator, drive performance, improve processes, and ensure our portfolio of residential properties is managed efficiently, professionally, and to a premium standard.
Key Responsibilities
- Lead and manage the property management team, including two Property Managers and one Coordinator
- Set clear KPIs, performance standards, and accountability across the department
- Provide training, structure, and ongoing team development
- Act as the escalation point for complex property management issues and complaints
Property Management Oversight
- Oversee the full lifecycle of property management across the residential portfolio
- Ensure all maintenance issues are handled promptly and efficiently
- Monitor response and resolution times to maintain high service standards
- Ensure properties are consistently maintained to a premium standard
Contractor and Cost Management
- Manage and optimise contractor relationships
- Ensure works are carried out at competitive, market-aligned pricing
- Implement processes for obtaining quotes and controlling spend
- Monitor and report on maintenance costs across the portfolio
Client and Service Delivery
- Deliver a high level of service to both landlords and tenants
- Build and maintain strong landlord relationships
- Ensure tenant satisfaction through responsive and professional communication
- Handle escalated issues and complaints efficiently and professionally
Compliance and Process Improvement
- Ensure full compliance across the property portfolio at all times
- Lead the implementation of the Renters’ Rights Act across the department
- Continuously review and improve processes in line with legislation and best practice
- Maintain compliance trackers and conduct regular audits
Skills and Experience Required
Experience
- Minimum 5+ years’ experience in a senior property management or leadership role
- Proven experience managing high-end or prime leasehold residential properties
- Experience within a large, structured agency environment
- Demonstrated experience managing a team and overseeing a full property portfolio
Knowledge
- Strong understanding of UK property management and compliance requirements
- Solid experience with leasehold properties
- Up-to-date knowledge of current and upcoming legislation, including the Renters’ Rights Act
Skills
- Strong leadership and team management ability
- Excellent organisational and problem-solving skills
- Commercial awareness, particularly around cost control and contractor management
- Ability to operate effectively in a fast-paced, high-responsibility environment
Personal Attributes
- Professional, proactive, and highly detail-oriented
- Excellent communicator with strong problem-solving ability
- Resilient, solutions-driven, and able to perform under pressure
Why Join Us?
- Lead the property management department of a Central London estate agency
- Oversee a portfolio of premium residential properties
- Play a key role in operational improvement, compliance, and service delivery
- Manage and develop an experienced property management team
How to Apply
To apply for this Head of Property Management job in Central London, please send your CV and cover letter to .
Contact Us
Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at or call us at +44 (0) 207 903 6881.
Crown Home Buying and Letting | Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Apply Now: Head of Property Management 2026-04-30 in London employer: CHBL
Contact Detail:
CHBL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apply Now: Head of Property Management 2026-04-30 in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with high-end properties and compliance knowledge. Share specific examples of how you've improved processes or handled tricky situations in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its portfolio. Understand their values and what they’re looking for in a Head of Property Management. Tailor your responses to show how your skills align with their needs, especially around operational excellence and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success in managing premium residential properties.
We think you need these skills to ace Apply Now: Head of Property Management 2026-04-30 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Property Management role. Highlight your experience in managing teams and overseeing property portfolios, as well as your knowledge of compliance and legislation like the Renters’ Rights Act.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, and delivered excellent service in property management.
Showcase Your Leadership Skills: Since this is a senior leadership position, emphasise your leadership style and how you've successfully managed teams in the past. We want to see how you can drive performance and foster team development.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CHBL
✨Know Your Stuff
Make sure you brush up on your knowledge of the Renters’ Rights Act and other relevant legislation. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential leader who understands the complexities of property management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you set KPIs or improved processes. This will demonstrate your ability to lead the property management team effectively.
✨Be Ready for Problem-Solving
Expect questions about how you would handle complex property management issues or complaints. Have a few scenarios in mind where you turned a challenging situation into a positive outcome, showcasing your problem-solving skills.
✨Highlight Your Client Relationship Skills
Since delivering high service levels to landlords and tenants is key, prepare to discuss how you've built and maintained strong relationships in previous roles. Share specific examples of how you ensured tenant satisfaction and handled escalated issues professionally.