At a Glance
- Tasks: Lead lettings operations, manage team performance, and ensure compliance with UK legislation.
- Company: Dynamic lettings agency in Central London with a focus on teamwork and excellence.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for professional development and team leadership.
- Why this job: Join a passionate team and make a real impact in the lettings industry.
- Qualifications: 3+ years in lettings, strong compliance knowledge, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Tower Hill, Central London
Job Type: Full-Time, Permanent
Role Overview
We are seeking an experienced and driven Lettings Operations and Compliance Lead to join our Central London lettings team. Reporting directly to the Lettings Manager, you will play a key supporting role in managing the lettings team, driving performance, overseeing deal progression and maintaining high compliance standards. You will also act as deputy to the Lettings Manager, stepping in to lead the team and oversee operations in their absence. This is a hands‑on role combining team support, deal management, compliance oversight and operational coordination, ensuring the lettings department runs efficiently while delivering excellent service to landlords and tenants.
Key Responsibilities
- Team Support & Performance
- Support the Lettings Manager in the day‑to‑day management of the lettings team
- Drive team performance, ensuring strong conversion rates and consistent achievement of targets
- Assist in training and onboarding negotiators on new instructions, property details and company processes
- Oversee the deal pipeline from offer through to tenancy completion
- Ensure smooth and efficient progression of deals, proactively resolving issues
- Submit offers and support negotiations between landlords and tenants to secure successful outcomes
- Compliance & Risk Control
- Ensure all lettings activities comply with current UK legislation, including Right to Rent, AML checks and deposit protection
- Maintain accurate, complete and compliant deal files, tenancy records and documentation
- Identify, manage and mitigate compliance risks across all transactions
- Operations & Process Management
- Support the smooth day‑to‑day running of the lettings operation and property management team
- Improve internal processes, reporting and team communication
- Monitor tenant satisfaction and service level performance across the lettings operation
- Business Development Support
- Assist the Lettings Manager in winning new instructions
- Support market appraisals and landlord meetings where required
Requirements
- Minimum 3+ years’ experience within a Central London residential lettings agency
- Experience at Senior Negotiator level or Senior Property Manager above, ideally with exposure to team support or supervision
- Proven experience in deal progression, pipeline management and conversion
- Strong understanding of UK lettings legislation and compliance requirements
- Excellent communication, negotiation and client management skills
- Highly organised with strong attention to detail
- Ability to manage multiple deals and priorities in a fast‑paced environment
- Professional, proactive and team‑oriented approach
Apply Now: Lettings Operations and Compliance Lead 2026-03-24 employer: CHBL
Join our dynamic lettings team in the heart of Central London, where we prioritise a collaborative and supportive work culture that fosters professional growth. As a Lettings Operations and Compliance Lead, you will benefit from comprehensive training opportunities, a focus on compliance excellence, and the chance to make a meaningful impact in a fast-paced environment. With a commitment to employee development and a vibrant office atmosphere, we offer an exceptional workplace for those looking to advance their careers in the lettings industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apply Now: Lettings Operations and Compliance Lead 2026-03-24
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, so you can show them you're not just a fit for the role, but for the team too. We want to see that passion!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and deal progression. Being articulate about your experience will help you stand out. Remember, confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our lettings team.
We think you need these skills to ace Apply Now: Lettings Operations and Compliance Lead 2026-03-24
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Operations and Compliance Lead role. Highlight your experience in lettings, compliance, and team management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our lettings team. Share specific examples of your achievements and how they relate to the key responsibilities outlined in the job description.
Showcase Your Compliance Knowledge:Since compliance is a big part of this role, make sure to mention your understanding of UK lettings legislation. We’re keen to see how you’ve managed compliance risks in your previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at CHBL
✨Know Your Stuff
Make sure you brush up on UK lettings legislation and compliance requirements. Familiarise yourself with key terms like Right to Rent and AML checks, as these will likely come up in conversation. Showing that you understand the legal side of lettings will impress your interviewers.
✨Showcase Your Team Spirit
Since this role involves supporting the lettings team and driving performance, be ready to discuss your experience in team management or support. Share specific examples of how you've helped a team achieve targets or improved processes in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to talk about how you've handled challenges in deal progression or compliance oversight. Think of a couple of scenarios where you proactively resolved issues and what the outcomes were. This will highlight your ability to keep operations running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the lettings team faces or how they measure tenant satisfaction. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
