At a Glance
- Tasks: Lead a dynamic property management team and oversee premium residential properties in Central London.
- Company: Join a luxury estate agency known for operational excellence and high service standards.
- Benefits: Competitive salary of £45,000 per annum and opportunities for professional growth.
- Other info: Be part of a fast-paced environment with a focus on compliance and service delivery.
- Why this job: Make a real impact in property management while leading a talented team.
- Qualifications: 5+ years in senior property management with strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
Salary: £45,000 per annum
About the Role
We are seeking an experienced and commercially minded Head of Property Management to lead and oversee our property management department in Central London. This is a senior leadership role responsible for managing the full property management function, ensuring operational excellence, delivering a high level of service to landlords and tenants, and maintaining full compliance with current and upcoming legislation, including the Renters’ Rights Act. You will lead an existing team of Property Managers and a Property Management Coordinator, drive performance, improve processes, and ensure our portfolio of residential properties is managed efficiently, professionally, and to a premium standard.
Key Responsibilities
- Lead and manage the property management team, including two Property Managers and one Coordinator
- Set clear KPIs, performance standards, and accountability across the department
- Provide training, structure, and ongoing team development
- Act as the escalation point for complex property management issues and complaints
Property Management Oversight
- Oversee the full lifecycle of property management across the residential portfolio
- Ensure all maintenance issues are handled promptly and efficiently
- Monitor response and resolution times to maintain high service standards
- Ensure properties are consistently maintained to a premium standard
Contractor and Cost Management
- Manage and optimise contractor relationships
- Ensure works are carried out at competitive, market-aligned pricing
- Implement processes for obtaining quotes and controlling spend
- Monitor and report on maintenance costs across the portfolio
Client and Service Delivery
- Deliver a high level of service to both landlords and tenants
- Build and maintain strong landlord relationships
- Ensure tenant satisfaction through responsive and professional communication
- Handle escalated issues and complaints efficiently and professionally
Compliance and Process Improvement
- Ensure full compliance across the property portfolio at all times
- Lead the implementation of the Renters’ Rights Act across the department
- Continuously review and improve processes in line with legislation and best practice
- Maintain compliance trackers and conduct regular audits
Skills and Experience Required
Experience
- Minimum 5+ years’ experience in a senior property management or leadership role
- Proven experience managing high-end or prime leasehold residential properties
- Experience within a large, structured agency environment
- Demonstrated experience managing a team and overseeing a full property portfolio
Knowledge
- Strong understanding of UK property management and compliance requirements
- Solid experience with leasehold properties
- Up-to-date knowledge of current and upcoming legislation, including the Renters’ Rights Act
Skills
- Strong leadership and team management ability
- Excellent organisational and problem-solving skills
- Commercial awareness, particularly around cost control and contractor management
- Ability to operate effectively in a fast-paced, high-responsibility environment
Personal Attributes
- Professional, proactive, and highly detail-oriented
- Excellent communicator with strong problem-solving ability
- Resilient, solutions-driven, and able to perform under pressure
Why Join Us?
- Lead the property management department of a Central London estate agency
- Oversee a portfolio of premium residential properties
- Play a key role in operational improvement, compliance, and service delivery
- Manage and develop an experienced property management team
How to Apply
To apply for this Head of Property Management job in Central London, please send your CV and cover letter to info@chbl.uk.
Contact Us
Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at info@chbl.uk or call us at +44 (0) 207 903 6881.
Crown Home Buying and Letting | Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Apply Now: Head of Property Management 2026-04-30 employer: CHBL
Crown Home Buying and Letting is an exceptional employer, offering a dynamic work environment in the heart of Central London. As the Head of Property Management, you will lead a dedicated team while overseeing a portfolio of premium residential properties, ensuring operational excellence and compliance with the latest legislation. With a strong focus on employee development and a commitment to delivering high-quality service, we provide our staff with unique opportunities for growth and advancement in a fast-paced, supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Apply Now: Head of Property Management 2026-04-30
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to property management and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've managed teams and improved processes in your previous roles. This is your chance to shine and demonstrate that you can lead their property management department effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Crown Home Buying and Letting.
We think you need these skills to ace Apply Now: Head of Property Management 2026-04-30
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Property Management role. Highlight your experience in managing teams and overseeing property portfolios, as well as any specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for property management and how your experience aligns with our needs, especially around compliance and service delivery.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, give examples of how you've tackled complex property management issues in the past. We want to see your ability to handle challenges and improve processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CHBL
✨Know Your Stuff
Make sure you brush up on your knowledge of the Renters’ Rights Act and other relevant legislation. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential leader who understands the intricacies of property management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you set KPIs or improved processes. This will demonstrate your ability to lead the existing team effectively and drive performance.
✨Be Ready for Problem-Solving
Expect questions about how you would handle complex property management issues or complaints. Have a few scenarios in mind where you turned a challenging situation into a positive outcome, showcasing your problem-solving skills.
✨Highlight Your Client Relationship Skills
Since delivering high service levels to landlords and tenants is key, prepare to discuss how you've built and maintained strong relationships in previous roles. Share specific examples of how you ensured tenant satisfaction and handled escalated issues professionally.
