At a Glance
- Tasks: Lead the Front Desk Team, ensuring top-notch hospitality and resolving guest issues.
- Company: The Athenaeum Hotel, a premier destination for summer getaways.
- Benefits: Earn $18-$20 per hour, with flexible summer hours and valuable experience.
- Other info: Seasonal role with potential for part-time work beyond summer.
- Why this job: Join a vibrant team and enhance your leadership skills in a beautiful setting.
- Qualifications: 1-3 years of hotel or supervisory experience required.
The predicted salary is between 18 - 20 £ per hour.
Responsibilities:
- Provide shift supervision for the Front Desk Team, ensuring premier hospitality and resolution of guest issues.
- Act as a leader, providing daily direction and training opportunities for the Team.
- Serve as the point of contact to address guest requests and concerns immediately and professionally.
- Perform routine Front Desk Attendant tasks, including checking guests in and out.
- Serve as an information center by demonstrating knowledge of Chautauqua Institution and Athenaeum Hotel amenities, schedules, programming, and pricing.
- Operate the POS system to process payments, verify credit, post and remove credit/check balances, and provide receipts and change.
- Maintain accurate sales transaction records and refunds in accordance with resort and department policies; monitor cash drawer and sign off on closings.
- Ensure hotel equipment (printers, copiers, POS) is maintained and secured.
- Maintain knowledge of policies on payment, exchanges, and security practices.
- Communicate with management and other departments regarding guest room status, requests, and maintenance issues.
- Provide a safe, secure environment for guests and associates following key-control procedures.
- Use proper telephone etiquette to answer, hold, transfer calls, take complete messages, and make reservations.
- Keep workstation clean and perform light housekeeping duties as assigned.
- Complete all other duties as assigned.
Schedule:
- Seasonal employment during summer operations (June–August), with the possibility of pre‑season or post‑season part‑time work (mid‑April to late‑October).
- Schedules typically include evenings, weekends, and holidays.
- Expected hours: 30–40 hours per week, eight‑hour shifts beginning at 3:00 p.m.
Living on the Grounds:
- No employer‑provided housing is available for this position. Applicants should secure independent housing or reside within commuting distance.
Qualifications Required:
- 1–3 years combined hotel or supervisory experience.
Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment in London employer: Chautauqua Institution
The Athenaeum Hotel is an exceptional employer, offering a vibrant work culture that prioritises premier hospitality and employee development. As a Front Desk Supervisor, you will enjoy competitive pay, opportunities for growth within the seasonal operations, and the chance to lead a dedicated team in a picturesque location at Chautauqua, NY, known for its rich cultural heritage and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Athenaeum Hotel's amenities and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to hospitality and leadership. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Front Desk Supervisor role. Highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants get straight to the heart of their experiences and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chautauqua Institution
✨Know Your Stuff
Before the interview, make sure you’re well-versed in everything about The Athenaeum Hotel and the Chautauqua Institution. Familiarise yourself with their amenities, programming, and pricing. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Front Desk Supervisor, you'll be leading a team. Be prepared to discuss your previous supervisory experience and how you've successfully managed teams in the past. Share specific examples of how you’ve resolved guest issues or trained staff, as this will highlight your capability for the role.
✨Practice Your Customer Service Etiquette
Since this role revolves around providing premier hospitality, practice your telephone etiquette and how you would handle guest requests. Think of scenarios where you might need to resolve complaints or provide information, and rehearse your responses to ensure you come across as professional and approachable.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re aiming to be a role model for the Front Desk Team!
