At a Glance
- Tasks: Lead the Front Desk Team, ensuring top-notch hospitality and resolving guest issues.
- Company: The Athenaeum Hotel, a premier destination for summer getaways.
- Benefits: Earn $18-$20 per hour, with flexible hours and valuable experience.
- Other info: Seasonal role from June to August, with potential for extended work.
- Why this job: Join a vibrant team and enhance your leadership skills in a beautiful setting.
- Qualifications: 1-3 years of hotel or supervisory experience required.
The predicted salary is between 36000 - 40000 £ per year.
Job Category: Hotel
Location: The Athenaeum Hotel, 3 S Lake Dr, Chautauqua, NY 14722, USA – seasonal summer operations.
Compensation: $18 per hour (up to $20 per hour with experience and qualifications).
Responsibilities:
- Provide shift supervision for the Front Desk Team, ensuring premier hospitality and resolution of guest issues.
- Act as a leader, providing daily direction and training opportunities for the Team.
- Serve as the point of contact to address guest requests and concerns immediately and professionally.
- Perform routine Front Desk Attendant tasks, including checking guests in and out.
- Serve as an information center by demonstrating knowledge of Chautauqua Institution and Athenaeum Hotel amenities, schedules, programming, and pricing.
- Operate the POS system to process payments, verify credit, post and remove credit/check balances, and provide receipts and change.
- Maintain accurate sales transaction records and refunds in accordance with resort and department policies; monitor cash drawer and sign off on closings.
- Ensure hotel equipment (printers, copiers, POS) is maintained and secured.
- Maintain knowledge of policies on payment, exchanges, and security practices.
- Communicate with management and other departments regarding guest room status, requests, and maintenance issues.
- Provide a safe, secure environment for guests and associates following key-control procedures.
- Use proper telephone etiquette to answer, hold, transfer calls, take complete messages, and make reservations.
- Keep workstation clean and perform light housekeeping duties as assigned.
- Complete all other duties as assigned.
Schedule:
Seasonal employment during summer operations (June–August), with the possibility of pre‑season or post‑season part‑time work (mid‑April to late‑October). Schedules typically include evenings, weekends, and holidays. Expected hours: 30–40 hours per week, eight‑hour shifts beginning at 3:00 p.m.
Living on the Grounds:
No employer‑provided housing is available for this position. Applicants should secure independent housing or reside within commuting distance.
Qualifications:
Required: 1–3 years combined hotel or supervisory experience.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment employer: Chautauqua Institution
The Athenaeum Hotel is an exceptional employer, offering a vibrant work culture that prioritises premier hospitality and employee development. With competitive pay rates and opportunities for growth within the seasonal summer operations, team members can thrive in a supportive environment while enjoying the beautiful surroundings of Chautauqua. Join us to be part of a dedicated team that values professionalism and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Desk Supervisor role.
✨Tip Number 2
Show up prepared! If you get an interview, research The Athenaeum Hotel and its offerings. Knowing the ins and outs of the hotel will impress your interviewers and show them you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the responsibilities of the Front Desk Supervisor role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're serious about joining our team at The Athenaeum Hotel!
We think you need these skills to ace Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Front Desk Supervisor role. Highlight your relevant experience in hospitality and any leadership roles you've had. This shows us you're serious about the position!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our team at The Athenaeum Hotel.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chautauqua Institution
✨Know Your Stuff
Familiarise yourself with The Athenaeum Hotel and the Chautauqua Institution. Brush up on their amenities, programming, and pricing. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Desk Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or trained others in the past. Highlight your ability to resolve guest issues and provide excellent hospitality.
✨Practice Your Communication
Since you'll be the point of contact for guests, practice your telephone etiquette and how you would handle various guest requests. Role-play common scenarios with a friend to build your confidence.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific situations, like a difficult guest or a technical issue at the front desk. Think through your responses ahead of time, focusing on your problem-solving skills and customer service approach.
