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- Tasks: Welcome guests, manage check-ins/outs, and provide information about the hotel and local events.
- Company: Join the historic Athenaeum Hotel at Chautauqua Institution, a vibrant summer destination.
- Benefits: Earn $17-$19 per hour, flexible schedules, and a chance to meet diverse guests.
- Other info: Enjoy a dynamic work environment with opportunities for growth and a referral bonus.
- Why this job: Be the face of hospitality and create memorable experiences for visitors this summer.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Athenaeum Hotel is a historic full-service hotel with 150 rooms for guests, open from late April through October for conferences and events. The hotel operates fully during the Chautauqua Institution summer season, from late June through late August.
Compensation: Compensation for this position starts at $17.00 per hour, with potential earnings up to $19.00 per hour based on experience and qualifications.
Responsibilities:
- Welcome each hotel guest with energy and positivity.
- Serve as an information centre by demonstrating knowledge of Chautauqua Institution and the historic Athenaeum Hotel.
- Check guests in/out of the hotel and print tickets for in-house guests.
- Sell hotel rooms and make reservations using established procedures.
- Address guest requests and concerns immediately with a professional attitude.
- Communicate effectively with management, colleagues, and other departments about guest needs.
- Provide safety and security for the hotel and its guests.
- Follow hotel key control procedures at all times.
- Operate POS system for reservations, purchases, and payments.
- Responsible for cash drawer and daily reconciliation.
- Ensure accurate records of sales transactions and refunds.
- Maintain knowledge of hotel equipment used at the front desk.
- Keep workstation clean and perform light housekeeping duties as assigned.
Schedule: Flexible schedules are available for seasonal employment during summer operations, typically including evenings, weekends, and holidays. Schedules are usually eight-hour shifts with start times between 7:00 a.m. and 3:00 p.m., totalling 16-40 hours per week.
Housing: No employer-provided housing is available for this position. Applicants should secure independent housing or reside within a commutable distance.
About Chautauqua Institution: Chautauqua Institution is a not-for-profit global convener of dialogue on significant issues through engagement across the arts, education, religion, and recreation.
Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment employer: Chautauqua Institution
Contact Detail:
Chautauqua Institution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment
✨Tip Number 1
Get to know the Athenaeum Hotel inside out! Familiarise yourself with its history, amenities, and the local area. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your customer service skills! As a Front Desk Agent, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips about the application process and what it’s really like to work at the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us.
We think you need these skills to ace Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for hospitality shine through! We want to see that you’re excited about the role and ready to welcome guests with energy and positivity.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. Mention any previous roles in customer service or hospitality that align with what we’re looking for at The Athenaeum Hotel.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Front Desk Agent position at The Athenaeum Hotel.
How to prepare for a job interview at Chautauqua Institution
✨Know Your Stuff
Before the interview, make sure you research The Athenaeum Hotel and Chautauqua Institution. Familiarise yourself with their history, amenities, and any special events happening during the summer season. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Front Desk Agent, you'll be the first point of contact for guests. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to demonstrate how you handle guest requests and concerns with a positive attitude.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the hotel's operations, team dynamics, or seasonal employment expectations. This not only shows your enthusiasm but also helps you determine if the job is the right fit for you.