At a Glance
- Tasks: Lead change management and communication for Chaucer’s transformation programme.
- Company: Join a diverse and inclusive company committed to positive change.
- Benefits: Flexible working arrangements and a supportive environment.
- Other info: Opportunity to foster a culture of adaptability and resilience.
- Why this job: Make a real impact by guiding colleagues through transformative changes.
- Qualifications: Experience in project management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
The Transformation Change & Communications Manager is responsible for supporting the delivery of effective change management and communication for Chaucer’s transformation programme. This role will be integral in executing the transformation change and communications plan, ensuring alignment with organisational objectives, and working closely with individuals across the business to foster a positive experience and attitude towards change.
The individual will assess the impact of changes and implement interventions to keep colleagues informed, engaged, and ensure they understand why transformation is happening, what it means for them, and where to go for information and support. Working closely with the Transformation Change & Communications Lead, this individual will work as part of the Transformation Management Office (TMO), with a close working relationship with Chaucer’s Marketing team.
Job Description
- Change management
- Support the Transformation Change & Communications Lead in the ownership of the holistic transformation change management approach and plan for Chaucer.
- Proactively engage business owners and teams in a partnering capacity to support and guide the organisation through change.
- Support in the management of the Transformation Business Owner and Advocates Network to drive engagement and support for transformation initiatives across Chaucer.
- Measure and monitor change effectiveness across the organisation, working with TMO leadership to report on effective adoption across the organisation.
- Collaborate with the wider TMO leadership team to identify barriers to adoption, providing support to overcome them.
- Support programme teams with implementing change and driving business adoption, emphasising the importance of business readiness and go-live preparation.
- Conduct change impact assessments as required on transformation initiatives to evaluate the effects on people, process, technology, and organisational behaviours.
- Monitor effectiveness of change management efforts/initiatives.
- Communications
- Support the Transformation Change & Communications Lead in the ownership and iteration of the central communications plan, ensuring it remains relevant and effective.
- Support the Transformation Change & Communications Lead in the delivery of transformation updates for TMO leadership and transformation stakeholders.
- Report on engagement across the business, and optimise communications strategy accordingly.
- Execute communications activities, developing and delivering supporting assets including:
- Transformation round-up communications to summarise key updates and milestones.
- Intranet updates featuring vlog and blog-style posts to share insights, lessons learned, success profiles, and spotlights to celebrate achievements.
- Delivery of briefing materials and content for key events and governance forums.
- Quarterly iteration of frequently asked questions (FAQs) documents.
- Regular refreshment of key message bank with the Chaucer ‘tone of voice’ to support all communications and ensure consistency across all channels.
- Change behaviours and mindset
- Promote a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours that align with transformation initiatives and intended goals.
- Work with relevant TMO Leadership, business and people teams to define training and development programmes that will enhance capability and understanding of change management and communications across the organisation.
Skills and Competencies
- Project and Change Management - Leading change initiatives with a focus on readiness, adoption, and embedding sustainable practices and tooling.
- Communications - Delivering clear, impactful communication across all channels, ensuring messages are consistent and aligned with the Chaucer ‘tone of voice’.
- Employee Experience and Engagement - Championing employee-centric approaches to change and communications, ensuring positive experiences and high levels of engagement.
- Change Readiness - Assessing organisational preparedness for change and implementing strategies to build capability and resilience.
- Change Behaviours and Mindset – Promoting a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours.
- Stakeholder Management - Building trusted relationships with stakeholders at all levels of the organisation to facilitate collaboration and support for transformation initiatives.
- Capability Building - Identifying skill gaps and supporting upskilling in change and communications.
- Governance and Risk Awareness – Ensuring change and communications activities meet governance standards and mitigate risks.
Equality and Diversity Statement
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Transformation Change and Comms Manager employer: Chaucer
Chaucer is an exceptional employer that prioritises employee engagement and development, particularly in the role of Transformation Change and Comms Manager. With a strong commitment to fostering a culture of adaptability and resilience, employees are supported through comprehensive change management initiatives and clear communication strategies. The company values diversity and inclusivity, offering flexible working arrangements and opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Change and Comms Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Chaucer. A friendly chat can open doors and give you insights that might just help you land that Transformation Change and Comms Manager role.
✨Tip Number 2
Prepare for the interview by understanding Chaucer's transformation programme inside out. Show us you know what’s going on and how you can contribute to making change a positive experience for everyone involved.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you've successfully managed change or communicated effectively in past roles. We love seeing real-life applications of your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at Chaucer.
We think you need these skills to ace Transformation Change and Comms Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and communications. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Show Your Passion for Change:In your application, let us know why you’re excited about transformation initiatives. Share any personal experiences or insights that demonstrate your enthusiasm for driving change and fostering a positive environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that are easy to read and understand!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chaucer
✨Know the Transformation Inside Out
Before your interview, dive deep into Chaucer's transformation programme. Understand its objectives, key initiatives, and how it aligns with the company's overall goals. This will not only show your genuine interest but also help you articulate how your skills can contribute to the success of the programme.
✨Showcase Your Change Management Skills
Prepare specific examples from your past experiences where you've successfully managed change. Highlight your approach to engaging stakeholders, measuring effectiveness, and overcoming barriers. This will demonstrate your capability in leading transformation initiatives and your understanding of the importance of employee engagement.
✨Communicate Clearly and Confidently
Since communication is a key part of this role, practice articulating your thoughts clearly. Use the 'Chaucer tone of voice' in your responses, and be ready to discuss how you would develop and deliver impactful communications. Consider preparing a brief outline of a communication plan for a hypothetical change initiative to showcase your strategic thinking.
✨Emphasise Adaptability and Resilience
Be prepared to discuss how you promote a culture of adaptability within teams. Share examples of how you've encouraged colleagues to embrace change and develop new behaviours. This will highlight your alignment with Chaucer's values and your ability to foster a positive mindset towards transformation.
