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- Tasks: Lead data initiatives and ensure smooth delivery across teams.
- Company: Join Chaucer, a leading insurance group at Lloyd’s with a global presence.
- Benefits: Flexible working arrangements, diverse culture, and opportunities for growth.
- Why this job: Make an impact in the data landscape while collaborating with dynamic teams.
- Qualifications: Experience in data service delivery and strong communication skills required.
- Other info: Be part of a diverse workforce that values inclusion and respect.
The predicted salary is between 36000 - 60000 £ per year.
This role sits within the Data Product Team and is responsible for ensuring effective programme delivery across Chaucer’s BAU and small change data initiatives. The Data Service Delivery Manager will work closely with the Head of Data Product and Business Data Analysts to prioritise and manage incoming requests and small change projects, ensuring they are appropriately scoped, resourced, and delivered.
The role will collaborate with the Managed Service Lead to oversee execution and ensure that data service delivery meets agreed quality standards and timelines. It will also serve as a key partner to Finance, supporting the BAU delivery of Phinsys and facilitating regular forums between Finance, Phinsys, and the Data Warehouse delivery teams to ensure alignment and responsiveness to business needs. Additionally, the role will work closely with Change and Transformation teams to proactively manage cross-platform dependencies, risks, and issues—ensuring these are identified early and mitigated effectively to support seamless delivery across programmes.
The role is pivotal in aligning BAU and small change activities to business priorities and driving efficient, transparent, and value-driven delivery across the data landscape.
Key Responsibilities- Lead the delivery of BAU and small change data initiatives, ensuring alignment with business priorities and strategic objectives.
- Support the Head of Data Product to manage the intake, triage, and prioritisation of new data requests in collaboration with Business Data Analysts.
- Maintain visibility of delivery pipelines, timelines, and resource allocation across internal and managed service teams.
- Work with the Data Technical Delivery Manager to ensure technical feasibility and delivery quality.
- Collaborate with Change and Transformation teams to manage dependencies across platforms and programmes.
- Support the integration of data services into broader change initiatives and transformation programmes.
- Manage the intake, triage, and prioritisation of new data requests in collaboration with Business Data Analysts.
- Work with the Data Product Team and business stakeholders to refine requirements and maintain a transparent prioritisation framework.
- Ensure delivery processes are documented, repeatable, and continuously improved.
- Monitor service performance against KPIs and SLAs, and implement corrective actions where needed.
- Contribute to the development of service design and operating models for data delivery.
- Act as the primary point of contact for Finance BAU data service delivery needs, including Phinsys and Data Warehouse (DWH) delivery.
- Facilitate regular forums between Phinsys, Finance, and DWH delivery teams.
- Ensure finance-related requests are prioritised and delivered in line with transformation goals.
- Support the Finance Transformation programme by aligning BAU delivery with strategic objectives.
- Engage regularly with business stakeholders to review priorities, gather feedback, and communicate delivery progress.
- Facilitate workshops and planning sessions to ensure alignment and shared understanding of BAU objectives.
- Act as a trusted advisor to stakeholders, helping them navigate data capabilities and constraints.
- Ensure BAU requests comply with data governance, quality, and security standards.
- Collaborate with the Managed Service Lead to monitor performance against SLAs and KPIs.
- Participate in service reviews and retrospectives to identify and implement improvements.
- Proven experience in data service delivery, programme management, or operations within a data or analytics function.
- Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
- Familiarity with Agile delivery methodologies and service management frameworks.
- Understanding of data platforms, data governance, and business intelligence tools.
- Experience working with managed service providers and cross-functional delivery teams.
- A bachelor’s degree in a relevant field such as Computer Science, Information Systems, or a related discipline desirable.
- Professional certifications in Agile delivery (e.g. Certified Scrum Master, SAFe, PMI-ACP) or data-related disciplines (e.g. DAMA, CDMP) desirable.
- Industry certifications in insurance domain desirable.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Data Service Delivery Manager in London employer: Chaucer
Contact Detail:
Chaucer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their data initiatives and think about how your skills align with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to data service delivery and stakeholder management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Chaucer.
We think you need these skills to ace Data Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in data service delivery and programme management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Stakeholder Skills: Since this role involves a lot of collaboration, emphasise your communication and stakeholder management skills. Share examples of how you've successfully engaged with different teams or clients in the past—this will really make you stand out to us!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Chaucer while you’re there!
How to prepare for a job interview at Chaucer
✨Know Your Data Inside Out
Make sure you have a solid understanding of data service delivery and programme management. Brush up on your knowledge of data platforms, governance, and business intelligence tools. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Stakeholder Skills
Since this role involves a lot of stakeholder engagement, be ready to share examples of how you've successfully managed relationships in the past. Think about times when you influenced decisions or collaborated across teams. This will demonstrate your ability to navigate complex environments.
✨Prepare for Agile Discussions
Familiarise yourself with Agile methodologies, as they are crucial for this position. Be prepared to discuss your experience with Agile delivery and how it can be applied to data initiatives. Highlight any relevant certifications you have, like Scrum Master or SAFe, to back up your claims.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's data initiatives and how they align with business priorities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
