Controls Business Partner (UW, Claims & Outwards RI) in London

Supporting the design, monitoring and reporting of Chaucer Group’s Control Universe associated with Underwriting, Claims & Outwards RI, ensuring they are aligned to the Risk Framework and reflect industry practice. Embed and cultivate a mature control culture for Underwriting, Claims & Outwards RI at Chaucer, driving continuous improvement.

Main duties:

• Partner with the first line control owners in Underwriting, Claims & Outwards RI to ensure they have responsibility for their controls and foster a positive control culture.
• Enhance the Underwriting, Claims & Outwards RI Control Universe to ensure it reflects industry practice and continual alignment with Chaucer’s Risk Management Framework.
• Transition to a single Governance, Risk & Compliance (GRC) system, automating control function reporting.
• Manage the Underwriting, Claims & Outwards RI controls life cycle; from understanding the risk to how it should be reduced or mitigated via a control.
• Act as the key contact, co-ordinator and point of escalation for Underwriting, Claims & Outwards RI control matters.
• Attend/lead meetings as required with Underwriting, Claims & Outwards RI control stakeholders.
• Perform an effective programme of Underwriting, Claims & Outwards RI Controls Testing to support the Controls Framework.
• Delivery of control reporting for Underwriting, Claims & Outwards RI that clearly articulates the link to the risk and steps being taken by the business owner to mitigate any control issues.
• Maintain Chaucer Group’s Internal Control Policy, Control Framework and supporting procedures, according to industry standards and alignment with the Risk Management Framework.
• Drive continuous improvements in the control environment and reduce inherent risk for Underwriting, Claims & Outwards RI.

Regulatory responsibilities:

• Support the CSL and CIC Board’s to maintain a corporate culture, policies and procedures that pay due regard to the interests of CSL/CIC customers and treat them fairly at all times.

Skills & Competencies:

• Track record of maintaining a Control Universe adhering to industry best practice e.g. COSO, ISO 31000.
• Knowledge of designing and delivering an effective control testing programme with reporting which clearly articulates the outcome to senior management.
• First-hand experience of working alongside control owners to operate their controls autonomously.
• Experience implementing control optimisation initiatives (e.g., automation, control libraries, RCSA enhancement).

Technical skills:

• Analytic capabilities to review risks and design effective controls.
• Active engagement with industry events to stay ahead of emerging best practices.
• Foster a collaborative approach to work with stakeholders across the business.
• Competence in data analytics to support control testing, continuous monitoring and visual led impactful reporting.
• Demonstrate a risk-based approach, avoiding unnecessary complexity and focusing on what truly matters.

Personal and leadership skills:

• Embrace change and new technologies to enhance ways of working.
• Ability to tailor reporting to the needs of different stakeholders.
• Commercial and solution-oriented approach to identifying control gaps and emerging risks.
• Proactive approach to risk management, leveraging lessons learned from incidents and audits to drive improvement.
• Influencing skills to embed a risk-aware culture and promote ownership of controls by the first line.
• Proven communication skills and stakeholder management with Senior Leaders.

About us:

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics outlined in the Equality Act 2010 (UK legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.