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- Tasks: Lead data service delivery and manage exciting change initiatives.
- Company: Join Chaucer, a leading insurance group at Lloyd’s with a global presence.
- Benefits: Flexible working arrangements, competitive salary, and a commitment to diversity.
- Why this job: Make a real impact in the data landscape while collaborating with diverse teams.
- Qualifications: Experience in data delivery and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
This role sits within the Data Product Team and is responsible for ensuring effective programme delivery across Chaucer’s BAU and small change data initiatives. The Data Service Delivery Manager will work closely with the Head of Data Product and Business Data Analysts to prioritise and manage incoming requests and small change projects, ensuring they are appropriately scoped, resourced, and delivered.
The role will collaborate with the Managed Service Lead to oversee execution and ensure that data service delivery meets agreed quality standards and timelines. It will also serve as a key partner to Finance, supporting the BAU delivery of Phinsys and facilitating regular forums between Finance, Phinsys, and the Data Warehouse delivery teams to ensure alignment and responsiveness to business needs. Additionally, the role will work closely with Change and Transformation teams to proactively manage cross-platform dependencies, risks, and issues—ensuring these are identified early and mitigated effectively to support seamless delivery across programmes.
The role is pivotal in aligning BAU and small change activities to business priorities and driving efficient, transparent, and value-driven delivery across the data landscape.
Key Responsibilities- Lead the delivery of BAU and small change data initiatives, ensuring alignment with business priorities and strategic objectives.
- Support the Head of Data Product to manage the intake, triage, and prioritisation of new data requests in collaboration with Business Data Analysts.
- Maintain visibility of delivery pipelines, timelines, and resource allocation across internal and managed service teams.
- Work with the Data Technical Delivery Manager to ensure technical feasibility and delivery quality.
- Collaborate with Change and Transformation teams to manage dependencies across platforms and programmes.
- Manage the intake, triage, and prioritisation of new data requests in collaboration with Business Data Analysts.
- Work with the Data Product Team and business stakeholders to refine requirements and maintain a transparent prioritisation framework.
- Ensure delivery processes are documented, repeatable, and continuously improved.
- Monitor service performance against KPIs and SLAs, and implement corrective actions where needed.
- Act as the primary point of contact for Finance BAU data service delivery needs, including Phinsys and Data Warehouse (DWH) delivery.
- Facilitate regular forums between Phinsys, Finance, and DWH delivery teams.
- Engage regularly with business stakeholders to review priorities, gather feedback, and communicate delivery progress.
- Facilitate workshops and planning sessions to ensure alignment and shared understanding of BAU objectives.
- Ensure BAU requests comply with data governance, quality, and security standards.
- Collaborate with the Managed Service Lead to monitor performance against SLAs and KPIs.
- Proven experience in data service delivery, programme management, or operations within a data or analytics function.
- Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
- Familiarity with Agile delivery methodologies and service management frameworks.
- Understanding of data platforms, data governance, and business intelligence tools.
- Experience working with managed service providers and cross-functional delivery teams.
- A bachelor’s degree in a relevant field such as Computer Science, Information Systems, or a related discipline desirable.
- Professional certifications in Agile delivery (e.g. Certified Scrum Master, SAFe, PMI-ACP) or data-related disciplines (e.g. DAMA, CDMP) desirable.
- Industry certifications in insurance domain desirable.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Data Service Delivery Manager employer: Chaucer
Contact Detail:
Chaucer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Chaucer. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding Chaucer's business model and how data impacts their operations. Show us you’re not just another candidate but someone who gets what we do!
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences and how they relate to the Data Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace Data Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in data service delivery and programme management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Stakeholder Skills: Since this role involves a lot of collaboration, emphasise your communication and stakeholder management abilities. Share examples of how you've successfully engaged with different teams or clients in the past—this will really make you stand out to us!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Chaucer while you’re there!
How to prepare for a job interview at Chaucer
✨Know Your Data Inside Out
Make sure you’re well-versed in data service delivery and programme management. Brush up on your knowledge of data platforms, governance, and business intelligence tools. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've effectively managed stakeholders in previous roles. Highlight your communication skills and ability to influence across teams. This is crucial for the Data Service Delivery Manager position, so be ready to demonstrate your experience in engaging with various stakeholders.
✨Familiarise Yourself with Agile Methodologies
Since familiarity with Agile delivery methodologies is a must, make sure you can discuss your experience with them. If you have any relevant certifications, mention them! It’s also a good idea to think about how you’ve applied Agile principles in past projects.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to data requests and project prioritisation. Think through potential challenges you might face in this role and how you would address them. This will help you demonstrate your problem-solving skills and strategic thinking.
