At a Glance
- Tasks: Join our Credit Control team to manage debt collection and cash allocation.
- Company: Chaucer, a leading insurance group at Lloyd’s with a global presence.
- Benefits: Flexible working arrangements, collaborative culture, and opportunities for professional growth.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in a growing business while building strong relationships.
- Qualifications: GCSE Maths and English, plus five additional GCSEs; knowledge of the Lloyd’s market preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join our Credit Control team and help deliver a robust, scalable service—accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets—taking ownership of your portfolio while collaborating closely with colleagues—to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
- Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
- Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
- Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
- Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
- Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
- Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
- Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
- Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
- Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures—ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
- Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
- Microsoft Word – intermediate level
- Microsoft Excel – intermediate level
- Flexible and adaptable, with a professional and approachable manner
- Confident communicator with the ability to build positive working relationships
- Well organised, with the ability to manage time effectively and stay on top of tasks
- A collaborative team player who enjoys working with others and contributing to shared goals
- Motivated and proactive, with the willingness to learn and take responsibility for own work
- Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support
- Excellent attention to detail, with a genuine commitment to producing accurate, high-quality work
Education
- GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
About Us
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Credit Control Specialist employer: Chaucer
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Credit Control Specialist. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to engage in operational initiatives while building meaningful relationships across the global insurance market. Our commitment to diversity and flexible working arrangements ensures that every team member is valued and supported, making Chaucer a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about credit control. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Chaucer and understanding their values. Show us how your skills align with our mission to improve debt positions and build strong relationships. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Credit Control Specialist, you’ll need to build relationships with brokers and underwriters. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive candidates who take the initiative.
We think you need these skills to ace Credit Control Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Control role. Highlight your experience with debt collection, cash allocation, and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background aligns with our goals at Chaucer. Let us know what makes you the perfect fit for our team.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Word and Excel, as well as your knowledge of the Lloyd’s insurance market. We’re looking for someone who can hit the ground running, so make those skills stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chaucer
✨Know Your Numbers
As a Credit Control Specialist, you'll be dealing with figures all day. Brush up on your Excel skills and be ready to discuss how you've used data to improve processes or resolve issues in the past. Being able to talk confidently about your experience with financial data will impress your interviewers.
✨Build Relationships
This role is all about collaboration. Think of examples where you've successfully built relationships with stakeholders, whether they were brokers, underwriters, or team members. Be prepared to share how you approach communication and maintain positive working relationships.
✨Show Your Problem-Solving Skills
The job involves identifying and resolving data quality issues. Come prepared with specific examples of challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach to problem-solving and any process improvements you've implemented.
✨Be Ready for Continuous Improvement
Chaucer values innovation and efficiency. Think about times when you've contributed to process improvements or automation projects. Be ready to discuss your ideas on how to reduce aged debt and improve cash allocation, showing that you're not just a doer but also a thinker.
