At a Glance
- Tasks: Join our Credit Control team to manage cash allocation and debt collection effectively.
- Company: Chaucer, a leading insurance group at Lloyd’s with a global presence.
- Benefits: Flexible working arrangements, diverse culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on continuous improvement and learning.
- Why this job: Make a real impact in a dynamic environment while building strong relationships.
- Qualifications: GCSE Maths and English, plus five additional GCSEs; knowledge of the Lloyd’s market is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join our Credit Control team and help deliver a robust, scalable service—accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets—taking ownership of your portfolio while collaborating closely with colleagues—to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
- Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
- Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
- Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
- Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
- Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
- Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
- Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
- Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
- Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures—ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
- Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
- Microsoft Word – intermediate level
- Microsoft Excel – intermediate level
- Flexible and adaptable, with a professional and approachable manner
- Confident communicator with the ability to build positive working relationships
- Well organised, with the ability to manage time effectively and stay on top of tasks
- A collaborative team player who enjoys working with others and contributing to shared goals
- Motivated and proactive, with the willingness to learn and take responsibility for own work
- Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support
- Excellent attention to detail, with a genuine commitment to producing accurate, high‑quality work
Education
- GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Credit Control & Cash Allocation Specialist employer: Chaucer
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Credit Control & Cash Allocation Specialist. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to engage in operational initiatives while building meaningful relationships across the global insurance market. Our commitment to diversity and flexible working arrangements ensures that every team member is valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control & Cash Allocation Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to credit control and cash allocation. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Lloyd’s insurance market. Show us you know your stuff about brokers and underwriters, and how you can help improve debt positions. Confidence is key!
✨Tip Number 3
Don’t just apply—engage! When you submit your application through our website, follow up with a quick email or LinkedIn message to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be ready to share your ideas during interviews. We love candidates who can contribute to process improvements and data quality enhancements. Bring examples of how you've tackled similar challenges in the past!
We think you need these skills to ace Credit Control & Cash Allocation Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Control role. Highlight your experience with cash allocation and debt collection, and don’t forget to mention any relevant skills like Excel and communication. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background aligns with our goals at Chaucer. Show us your personality and enthusiasm for the role!
Showcase Your Team Spirit:We love team players! In your application, share examples of how you've collaborated with others in previous roles. Whether it’s working with brokers or resolving queries, let us know how you’ve built strong relationships in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Chaucer!
How to prepare for a job interview at Chaucer
✨Know Your Numbers
Brush up on your knowledge of credit control metrics and KPIs. Be ready to discuss how you've contributed to reducing aged debt or improving cash allocation in previous roles. This shows you understand the importance of these figures in the insurance market.
✨Build Relationships
Since this role involves collaborating with brokers, underwriters, and other stakeholders, think of examples where you've successfully built working relationships. Highlight your communication skills and how they helped in achieving shared goals.
✨Show Your Process Improvement Mindset
Prepare to discuss any past experiences where you've identified inefficiencies and suggested improvements. This could be related to data quality or operational processes. Companies love candidates who can contribute to continuous improvement!
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving a premium query or managing unallocated cash. Think through your approach and be ready to explain your thought process clearly, demonstrating your problem-solving skills.
