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- Tasks: Handle property claims from start to finish, ensuring accurate records and effective communication.
- Company: Join a leading insurance firm with a commitment to customer satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Dynamic work environment with opportunities for travel and growth.
- Why this job: Make a real difference by helping clients navigate their claims and ensuring fair settlements.
- Qualifications: Experience in property claims and strong organisational skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for handling claims from first advice to settlement, including the instruction of surveyors/adjusters and/or lawyers where appropriate, ensuring that Chaucer’s records accurately reflect the current status of each claim.
Main duties
- Responsible for determining coverage, setting reserves and settlement of claims in the role of Claims Agreement Party for various classes of business.
- Liaising with co-insuring Syndicates, companies and claims bureau on large or contentious claims (including issuing market circulars).
- Assigning, managing, controlling and liaising with relevant service providers during the life of a claim (including lawyers, loss adjusters, third party administrators).
- Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer’s electronic claims records accurately reflect the current position.
- Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case development.
- Building and maintaining relationships with brokers, adjusters, agents, coverholders, TPAs and other service providers, dealing with them in an efficient, polite and professional manner.
- Liaising with Reinsurance and Underwriting departments as may be required on key issues.
- Work with Class Underwriters to monitor particular classes of business and identify claim activity within it, including suggesting remedial measures for the future.
- Respond to policyholder complaints via the established mechanism.
- Preparation and analysis of monthly/quarterly reports.
- Consult with Class Underwriters in situations where clarification of underwriting intent is required, where requests for ex-gratia/commercial settlements have been presented, and where coverage is disputed.
- Undertake business travel if and when necessary.
Regulatory responsibilities
- To provide guidance to Customers on how to make and/or progress a claim; by supplying appropriate information to the Customer on any claim being handled; by endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed.
- Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and, by ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service Providers.
- Maintain certification of any regulatory training requirements.
Our requirements
- Relevant experience: Experience of handling Property claims, high level organisational skills. Any experience across Property Binders, Energy or Marine classes, CII, or progress towards ACII would be desirable.
- Education & Experience: Maths and English GCSE or equivalent 5 GCSE passes at grade C or higher.
- Personal skills: Ability to work without direct supervision, professional outlook, excellent organisational skills, good communication and negotiation skills with the ability to liaise at all levels, a flexible and diplomatic approach with an investigative and enquiring mind essential.
Claims Adjuster - Property employer: Chaucer
Contact Detail:
Chaucer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Property
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work as Claims Adjusters. Use LinkedIn or attend industry events to make connections. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of property claims and relevant laws. Be ready to discuss your experience and how it relates to the role. Practise common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple claims or worked with various service providers. This will demonstrate your ability to handle the responsibilities of a Claims Adjuster effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Claims Adjuster - Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in handling property claims. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational skills and any qualifications like CII or ACII progress.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Claims Adjuster role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application reflects your strong communication and negotiation skills. We appreciate candidates who can convey their thoughts clearly and professionally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Chaucer
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims and the specific processes involved. Familiarise yourself with the laws of tort and contract, as well as any recent case developments that could be relevant to the role.
✨Showcase Your Organisational Skills
Since this role requires high-level organisational skills, prepare examples from your past experiences where you've successfully managed multiple claims or projects. Highlight how you kept everything on track and ensured accurate records.
✨Build Rapport with Stakeholders
Demonstrate your ability to build and maintain relationships with brokers, adjusters, and other service providers. Think of instances where you’ve effectively communicated and negotiated with various parties to achieve a successful outcome.
✨Prepare for Regulatory Questions
Be ready to discuss how you would handle customer complaints and ensure compliance with regulatory requirements. Show that you understand the importance of treating customers fairly and can provide guidance on the claims process.