At a Glance
- Tasks: Lead change management and communication for Chaucer’s transformation programme.
- Company: Join a leading insurance group at Lloyd’s with a diverse and inclusive culture.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on employee engagement and adaptability.
- Why this job: Make a real impact by guiding colleagues through transformative changes.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
The Transformation Change & Communications Manager is responsible for supporting the delivery of effective change management and communication for Chaucer’s transformation programme. This role will be integral in executing the transformation change and communications plan, ensuring alignment with organisational objectives, and working closely with individuals across the business to foster a positive experience and attitude towards change. The individual will assess the impact of changes and implement interventions to keep colleagues informed, engaged, and ensure they understand why transformation is happening, what it means for them, and where to go for information and support. Working closely with the Transformation Change & Communications Lead, this individual will work as part of the Transformation Management Office (TMO), with a close working relationship with Chaucer’s Marketing team.
Job Description
- Change management
- Support the Transformation Change & Communications Lead in the ownership of the holistic transformation change management approach and plan for Chaucer.
- Proactively engage business owners and teams in a partnering capacity to support and guide the organisation through change.
- Support in the management of the Transformation Business Owner and Advocates Network to drive engagement and support for transformation initiatives across Chaucer.
- Measure and monitor change effectiveness across the organisation, working with TMO leadership to report on effective adoption across the organisation.
- Collaborate with the wider TMO leadership team to identify barriers to adoption, providing support to overcome them.
- Support programme teams with implementing change and driving business adoption, emphasising the importance of business readiness and go-live preparation.
- Conduct change impact assessments as required on transformation initiatives to evaluate the effects on people, process, technology, and organisational behaviours.
- Monitor effectiveness of change management efforts / initiatives.
- Communications
- Support the Transformation Change & Communications Lead in the ownership and iteration of the central communications plan, ensuring it remains relevant and effective.
- Support the Transformation Change & Communications Lead in the delivery of transformation updates for TMO leadership and transformation stakeholders.
- Report on engagement across the business, and optimise communications strategy accordingly.
- Execute communications activities, developing and delivering supporting assets including:
- Transformation round-up communications to summarise key updates and milestones.
- Intranet updates featuring vlog and blog-style posts to share insights, lessons learned, success profiles, and spotlights to celebrate achievements.
- Delivery of briefing materials and content for key events and governance forums.
- Quarterly iteration of frequently asked questions (FAQs) documents.
- Regular refreshment of key message bank with the Chaucer ‘tone of voice’ to support all communications and ensure consistency across all channels.
- Change behaviours and mindset
- Promote a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours that align with transformation initiatives and intended goals.
- Work with relevant TMO Leadership, business and people teams to define training and development programmes that will enhance capability and understanding of change management and communications across the organisation.
Skills and Competencies
- Project and Change Management - Leading change initiatives with a focus on readiness, adoption, and embedding sustainable practices and tooling.
- Communications - Delivering clear, impactful communication across all channels, ensuring messages are consistent and aligned with the Chaucer ‘tone of voice’.
- Employee Experience and Engagement - Championing employee-centric approaches to change and communications, ensuring positive experiences and high levels of engagement.
- Change Readiness - Assessing organisational preparedness for change and implementing strategies to build capability and resilience.
- Change Behaviours and Mindset – Promoting a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours.
- Stakeholder Management - Building trusted relationships with stakeholders at all levels of the organisation to facilitate collaboration and support for transformation initiatives.
- Capability Building - Identifying skill gaps and supporting upskilling in change and communications.
- Governance and Risk Awareness – Ensuring change and communications activities meet governance standards and mitigate risks.
About Us
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Transformation Change and Comms Manager in London employer: Chaucer Underwriting Services
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide ample opportunities for professional development and a culture that champions diversity and inclusivity. Our focus on effective change management ensures that employees are engaged and supported throughout their transformation journey, making it a rewarding place to build a meaningful career.
Contact Details:
Chaucer Underwriting Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Change and Comms Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Chaucer. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Chaucer's transformation initiatives. Show us you know what we’re about and how you can contribute to our change management goals.
✨Tip Number 3
Practice your communication skills! As a Transformation Change and Comms Manager, you'll need to convey messages clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Transformation Change and Comms Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and communications. We want to see how your skills align with our transformation programme, so don’t hold back on showcasing relevant achievements!
Show Your Passion for Change:In your application, let us know why you’re excited about the role and how you can contribute to fostering a positive attitude towards change. We love candidates who are enthusiastic about driving transformation and engaging with others.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language that reflects the Chaucer tone of voice, and make sure your key messages stand out. We appreciate clarity and directness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Chaucer!
How to prepare for a job interview at Chaucer Underwriting Services
✨Know Your Change Management Basics
Before the interview, brush up on key change management principles. Understand how to assess the impact of changes and what interventions can keep colleagues informed and engaged. This will show that you’re not just familiar with the role but also passionate about effective transformation.
✨Communicate Like a Pro
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated change in the past, and be ready to discuss how you would adapt your communication style to fit Chaucer’s tone of voice.
✨Engage with Stakeholders
Think about how you would build relationships with stakeholders at all levels. Be prepared to share specific strategies you’ve used to foster collaboration and support for transformation initiatives. This will demonstrate your ability to navigate complex organisational dynamics.
✨Show Your Adaptability
Chaucer values a culture of adaptability and resilience. Share personal stories that highlight your ability to embrace change and encourage others to do the same. Discuss any training or development programmes you’ve been involved in that enhanced your change management skills.
