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- Tasks: Join our Credit Control team to manage debt collection and build strong relationships.
- Company: Chaucer, a leading insurance group at Lloyd’s with a global presence.
- Benefits: Flexible working arrangements, professional development, and a diverse workplace culture.
- Other info: Collaborative environment with opportunities for continuous learning and career growth.
- Why this job: Make an impact in a growing business while enhancing your skills in finance.
- Qualifications: GCSE Maths and English (Grade B/6 or above) plus five additional GCSEs.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join our Credit Control team and help deliver a robust, scalable service—accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets—taking ownership of your portfolio while collaborating closely with colleagues—to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
- Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
- Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
- Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
- Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
- Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
- Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
- Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
- Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
- Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures—ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
- Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
- Microsoft Word – intermediate level
- Microsoft Excel – intermediate level
- Flexible and adaptable, with a professional and approachable manner
- Confident communicator with the ability to build positive working relationships
- Well organised, with the ability to manage time effectively and stay on top of tasks
- A collaborative team player who enjoys working with others and contributing to shared goals
- Motivated and proactive, with the willingness to learn and take responsibility for own work
- Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support
- Excellent attention to detail, with a genuine commitment to producing accurate, high-quality work
Education
- GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
About Us
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Credit Control Specialist in London employer: Chaucer Underwriting Services
Contact Detail:
Chaucer Underwriting Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about credit control. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Chaucer and its role in the Lloyd’s market. Show us you understand our business and how you can contribute to improving debt positions and building relationships with brokers and underwriters.
✨Tip Number 3
Practice your communication skills! As a Credit Control Specialist, you'll need to build strong relationships. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Chaucer.
We think you need these skills to ace Credit Control Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Credit Control role. Highlight your experience in credit control activities, and don’t forget to mention any relevant skills like Excel and communication. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background aligns with our goals at Chaucer. Keep it friendly but professional—show us your personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to reduce aged debt or improve processes. Numbers speak volumes, so if you’ve made a significant impact, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Chaucer!
How to prepare for a job interview at Chaucer Underwriting Services
✨Know Your Numbers
As a Credit Control Specialist, you'll be dealing with figures all day. Brush up on your Excel skills and be ready to discuss how you've used data to improve debt collection or cash allocation in the past. Show them you can handle numbers like a pro!
✨Build Relationships
This role is all about collaboration. Think of examples where you've successfully built relationships with brokers or underwriters. Be prepared to share how you approach communication and teamwork, as this will show you're a great fit for their culture.
✨Show Your Problem-Solving Skills
They want someone who can identify and resolve issues, especially around data quality. Come armed with examples of challenges you've faced in previous roles and how you tackled them. This will demonstrate your proactive attitude and ability to contribute to continuous improvement.
✨Be Ready to Discuss KPIs
Understanding key performance indicators is crucial in this role. Familiarise yourself with common KPIs in credit control, such as aged debt and unallocated cash. Be ready to discuss how you've met or exceeded these targets in your previous positions.