Compliance Monitoring Manager in London

Chaucer Group is an international group of insurance & reinsurance entities with locations in London, Dublin, Copenhagen, Bermuda, Dubai, Singapore, Miami and Sydney. This role forms part of the Group Compliance function’s leadership team, and will be responsible for the Compliance Monitoring sub-team. It will be a core part of delivering and developing the Chaucer group compliance framework across the various jurisdictions in which it operates.

Job Description

• Design, implement and oversee the annual Compliance Monitoring plan, providing independent assurance to senior management and the Board that regulatory risks are effectively managed and the business operates within its regulatory obligations.
• Lead and develop a team of compliance monitoring specialists delivering assurance via risk-based reviews, thematic reviews and controls testing.
• Oversee the planning, execution and reporting of monitoring work to senior management and governance committees.
• Track and effectively remediate compliance monitoring findings, working closely with business owners and group functions to ensure appropriate controls improvements are made where required.
• Act as a central point of liaison between 1st and 3rd lines of defence within the Group.
• Co-ordinate effectively with the Internal Audit and Risk functions to ensure effective coverage of key issues, and avoid duplication.
• Produce high quality management information on compliance monitoring performance and trends.
• Maintain and develop compliance monitoring processes & methodologies.
• Manage and develop Compliance team members supporting their career paths.
• Develop and maintain strong relationships with relevant Chaucer departments.

Skills and Competencies

• Competent within the specific job role, aware of all technical requirements and able to apply these in a pragmatic manner in performance of all duties.
• Aware of internal policies and procedures and working practices consistent with the job role.
• Knowledge of DISP, Lloyd’s Complaints Handling Code, and international complaints handling regulatory requirements.
• Flexible and quick to learn – able to undertake tasks and projects outside immediate role as required.
• Able to understand the key business issues that affect the profitability and growth of the business and takes appropriate action to maximise success.
• Capacity to perceive the impact and implications of decisions and activities on other parts of the organisation.
• Ability to think strategically within area of responsibility, whilst taking into account the ‘bigger picture’ and consequences to the wider business context.
• Ability to develop high standards of team spirit through effective management techniques.
• Leads by example and communicates with all team members on areas of role responsibilities.
• Empowers more junior compliance staff to perform at the highest level through direction, delegation and effective management.
• Ability to ensure work produced by more junior compliance staff is to the prescribed quality standards.
• Readiness to make decisions, state opinions, take action or commit oneself, based on factual information and sound judgment.
• Shows genuine interest in others and seeks to build good working relationships based on co-operation, support and trust.
• Can be relied upon to ‘deliver’ and be consistent with decisions.
• Ability to maintain social, organisational and ethical norms in job related activity.
• Ability to create and maintain a level of appropriately directed activity.
• Shows drive, stamina and the capacity to work hard.
• Ability to express ideas or facts in a clear and persuasive manner.
• Convince others to own expressed point of view.
• The ability to describe one’s intentions, thoughts, feelings and experiences verbally, in a manner appropriate to the needs of the listener.
• London insurance market compliance experience & complaints handling experience.
• Experience of UK insurance regulatory regime.
• Lloyd’s Managing Agency experience.
• Management / supervisory experience.
• Familiarity with risk management issues.

Education

• 2.1 Degree or better (or equivalent).

About Us

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.