Senior Class Underwriter - Transport Logistics Lead

Work with the Head of Marine: lead the development of strategy, produce the Business Plan, and underwrite the Transport Logistics (TL) account for Chaucer. Manage, mentor and develop the TL underwriting team to secure a global TL leadership position and become the market of choice.

Responsibilities

• Set, own and manage, alongside the Head of Marine, Chaucer’s strategy for the TL business.
• Develop long‑term strategy for the TL business across all platforms and hubs.
• Produce and present Business Plans for underwriting management approval.
• Ensure the TL team underwrites in accordance with Business Plans, Syndicate Guidelines and Compliance requirements.
• Continuously assess and develop TL‑class pricing models.
• Maintain compliance with syndicate systems, Lloyd’s regulations, and byelaws.
• Conduct peer reviews of risks as per the Underwriting Manual.
• Monitor and maintain written premium data on Charisma for all written risks.
• Develop and sustain relationships with brokers to secure new and renewal business flow.
• Maintain and develop relationships with customers to understand risk, retain business, and target new opportunities, including travel when necessary.
• Maintain and develop market profile for Chaucer syndicates and the TL class.
• Monitor portfolio performance, liaising with the Claims Department and reporting as required.
• Track industry and loss trends for the TL class.
• Coordinate strategy with overseas offices and maintain inter‑office communication.
• Monitor premium and pricing levels, aggregations, and aggregation issues.
• Ensure Facultative Reinsurance is purchased per Chaucer guidelines in conjunction with the Head of Marine.
• Collaborate with the Reinsurance Purchasing team on outwards Reinsurance programmes, including renewal submissions.
• Manage relationships with customers, agents, and service providers, advising on insurance and risk matters to promote satisfaction.
• Address customer complaints promptly and refer them appropriately.
• Ensure that Treating Customers Fairly (TCF) principles are upheld by agents and service providers.

Relevant Experience

• Significant relevant marine experience.
• Reasonable levels of underwriting experience.
• Experience leading negotiations with brokers and liaising with clients.
• Understanding of actuarial rating processes.
• Understanding of the business planning process.

Technical Skills

• Microsoft Office – Word and Excel (intermediate level).

Education & Experience

• 5 GCSEs in English and Maths, grade C or above (or equivalent).
• 3 A‑Level passes (or equivalent).
• Lloyds Introductory Test ACII.

Core Competencies

• Strategic and innovative thinking – translate organisational vision through effective goal setting and planning.
• Commercial awareness – knowledge of the business and external market to drive forward.
• Execution – build key relationships, ownership of targets, focus on results.
• Resilience & adaptability – high personal resilience and ability to adapt to change.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). This includes a fair and bias‑free hiring process based on merit.