Proportional Treaty Claims Adjuster

Oversee the full lifecycle of inward proportional treaty claims, ensuring robust validation of ceded losses and accurate application of treaty terms. Provide effective oversight of cedant reporting while maintaining strong broker and cedant relationships.

Main Responsibilities

• End-to-end management of proportional treaty claims across a range of classes, including receipt, review, assessment, agreement, and settlement.
• Review and analyse bordereaux, statements of account, and supporting documentation to ensure accuracy, completeness, and alignment with treaty terms.
• Interpret and apply proportional treaty wording, including quota share and surplus arrangements, ensuring claims are handled in accordance with contractual provisions.
• Liaise with co-insuring syndicates, companies and claims bureau on large or contentious claims (including issuing market circulars).
• Assign, manage, control and liaise with relevant service providers during the life of a claim (including lawyers, loss adjusters, third-party administrators).
• Exercise knowledge of tort and contract law and keep abreast of relevant statutory and case development.
• Ensure Chaucer’s systems and procedures are up-to-date, compliant with Lloyd’s and FCA regulations, and adhered to within the department.
• Build and maintain relationships with brokers, adjusters, agents, coverholders, TPAs and other service providers.
• Provide oversight and review of delegated outsourcing arrangements.
• Liaise with reinsurance and underwriting departments on key issues.
• Work with class underwriters to monitor particular classes of business and identify claim activity, suggesting remedial measures for the future.
• Respond to policyholder complaints via the established mechanism.
• Prepare and analyse monthly/quarterly reports.
• Consult with class underwriters in situations where clarification of underwriting intent is required, ex-gratia or commercial settlement requests have been presented, and coverage is disputed.
• Undertake business travel when necessary.

Regulatory Responsibilities

• Provide guidance to customers on how to make and/or progress a claim.
• Supply appropriate information to the customer on any claim being handled.
• Endeavour to achieve prompt agreement on settlement terms and pay valid claims in a timely manner once terms have been agreed.
• Ensure that customer complaints are promptly identified, recorded and referred as appropriate.
• Ensure the principles of Treating Customers Fairly are upheld by agents and service providers.

Our Requirements

Relevant Experience

• Essential: solid claims adjuster experience.
• Desirable: property treaty claims handling experience.

Technical Skills

• Essential: MS Office Word, Excel (intermediate).
• Desirable: EDC experience (Lloyd’s and LIRMA).

Education

• Essential: Lloyd’s Introductory Test.
• Essential: GCSE Maths grade B or above.
• Desirable: ACII A-Level Maths grade C or above.

Personal Skills

• Ability to work on own initiative.
• Professional outlook.
• Excellent organisational skills.
• Good communication and negotiation skills with the ability to liaise at all levels.

Equal Opportunities

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics that are outlined in the Equality Act 2010 (UK legislation) and the Equal Treatment Directive 2006 (EU legislation). We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and ensures we select the right person for the job based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.