At a Glance
- Tasks: Lead change management and communication for exciting transformation projects at Chaucer.
- Company: Join a leading insurance group with a commitment to diversity and innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on employee experience and engagement.
- Why this job: Make a real impact by fostering positive change and engaging with diverse teams.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
The Transformation Change & Communications Manager is responsible for supporting the delivery of effective change management and communication for Chaucer’s transformation programme. This role will be integral in executing the transformation change and communications plan, ensuring alignment with organisational objectives, and working closely with individuals across the business to foster a positive experience and attitude towards change.
The individual will assess the impact of changes and implement interventions to keep colleagues informed, engaged, and ensure they understand why transformation is happening, what it means for them, and where to go for information and support. Working closely with the Transformation Change & Communications Lead, this individual will work as part of the Transformation Management Office (TMO), with a close working relationship with Chaucer’s Marketing team.
Change Management- Support the Transformation Change & Communications Lead in the ownership of the holistic transformation change management approach and plan for Chaucer.
- Proactively engage business owners and teams in a partnering capacity to support and guide the organisation through change.
- Support in the management of the Transformation Business Owner and Advocates Network to drive engagement and support for transformation initiatives across Chaucer.
- Measure and monitor change effectiveness across the organisation, working with TMO leadership to report on effective adoption across the organisation.
- Collaborate with the wider TMO leadership team to identify barriers to adoption, providing support to overcome them.
- Support programme teams with implementing change and driving business adoption, emphasising the importance of business readiness and go-live preparation.
- Conduct change impact assessments as required on transformation initiatives to evaluate the effects on people, process, technology, and organisational behaviours.
- Monitor effectiveness of change management efforts/initiatives.
- Support the Transformation Change & Communications Lead in the ownership and iteration of the central communications plan, ensuring it remains relevant and effective.
- Support the Transformation Change & Communications Lead in the delivery of transformation updates for TMO leadership and transformation stakeholders.
- Report on engagement across the business, and optimise communications strategy accordingly.
- Execute communications activities, developing and delivering supporting assets including:
- Transformation round‑up communications to summarise key updates and milestones.
- Intranet updates featuring vlog and blog‑style posts to share insights, lessons learned, success profiles, and spotlights to celebrate achievements.
- Delivery of briefing materials and content for key events and governance forums.
- Quarterly iteration of frequently asked questions (FAQs) documents.
- Regular refreshment of key message bank with the Chaucer ‘tone of voice’ to support all communications and ensure consistency across all channels.
- Promote a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours that align with transformation initiatives and intended goals.
- Work with relevant TMO Leadership, business and people teams to define training and development programmes that will enhance capability and understanding of change management and communications across the organisation.
- Project and Change Management – leading change initiatives with a focus on readiness, adoption, and embedding sustainable practices and tooling.
- Communications – delivering clear, impactful communication across all channels, ensuring messages are consistent and aligned with the Chaucer ‘tone of voice’.
- Employee Experience and Engagement – championing employee‑centric approaches to change and communications, ensuring positive experiences and high levels of engagement.
- Change Readiness – assessing organisational preparedness for change and implementing strategies to build capability and resilience.
- Change Behaviours and Mindset – promoting a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours.
- Stakeholder Management – building trusted relationships with stakeholders at all levels of the organisation to facilitate collaboration and support for transformation initiatives.
- Capability Building – identifying skill gaps and supporting upskilling in change and communications.
- Governance and Risk Awareness – ensuring change and communications activities meet governance standards and mitigate risks.
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Transformation Change and Comms Manager in London employer: Chaucer Underwriting Services Limited
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide ample opportunities for professional development and a culture that values diversity and inclusivity. Our focus on effective change management and communication ensures that every team member feels engaged and supported throughout their journey, making Chaucer a rewarding place to build a meaningful career.
Contact Details:
Chaucer Underwriting Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Change and Comms Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Chaucer. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Chaucer's transformation goals. Show us how your skills align with their change management needs. Be ready to discuss how you can help foster a positive attitude towards change.
✨Tip Number 3
Practice your communication skills! Since this role is all about effective communication, make sure you can articulate your thoughts clearly and confidently. Mock interviews with friends can help!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Chaucer team.
We think you need these skills to ace Transformation Change and Comms Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Transformation Change and Comms Manager role. Highlight your change management and communication skills, as these are key to what we’re looking for!
Showcase Your Experience:Use specific examples from your past roles to demonstrate how you've successfully managed change initiatives or communicated effectively within an organisation. We love seeing real-life applications of your skills!
Keep It Clear and Concise:When writing your application, aim for clarity and brevity. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures it reaches us directly and allows you to keep track of your application status easily. We can’t wait to hear from you!
How to prepare for a job interview at Chaucer Underwriting Services Limited
✨Know Your Change Management Basics
Before the interview, brush up on key change management principles. Understand how to assess organisational readiness and the importance of stakeholder engagement. This will show that you’re not just familiar with the role but also passionate about driving effective transformation.
✨Communicate Like a Pro
Since this role heavily involves communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated change in previous roles, focusing on the impact of your communication strategies on employee engagement.
✨Showcase Your Stakeholder Management Skills
Be ready to discuss how you've built relationships with stakeholders in the past. Think of specific instances where you’ve collaborated with different teams to drive change. This will demonstrate your ability to foster a positive experience during transformation initiatives.
✨Emphasise Adaptability and Resilience
Chaucer values a culture of adaptability, so come prepared with examples of how you've embraced change and encouraged others to do the same. Highlight any training or development programmes you've been involved in that promote a positive mindset towards change.
