Credit Control Specialist in London

Join our Credit Control team and help deliver a robust, scalable service—accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets—taking ownership of your portfolio while collaborating closely with colleagues—to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.

Job Description

• Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
• Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
• Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
• Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
• Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
• Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
• Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
• Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.

Regulatory Responsibilities

• Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures—ensuring CSL / CIC customers are treated fairly at all times.

Skills and Competencies

• Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
• Microsoft Word – intermediate level.
• Microsoft Excel – intermediate level.
• Flexible and adaptable, with a professional and approachable manner.
• Confident communicator with the ability to build positive working relationships.
• Well organised, with the ability to manage time effectively and stay on top of tasks.
• Collaborative team player who enjoys working with others and contributing to shared goals.
• Motivated and proactive, with the willingness to learn and take responsibility for own work.
• Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support.
• Excellent attention to detail, with a genuine commitment to producing accurate, high-quality work.

Education

• GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).

Diversity & Inclusion

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics outlined in the Equality Act 2010 (UK legislation) and the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and based on merit. We are committed to promoting a culture that actively values difference and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

Flexible Working

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.