At a Glance
- Tasks: Join our Credit Control team to manage debt collection and build strong relationships.
- Company: Dynamic company focused on innovation and collaboration in the insurance market.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: GCSE Maths and English, plus strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our Credit Control team and help deliver a robust, scalable service—accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets—taking ownership of your portfolio while collaborating closely with colleagues—to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
- Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
- Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
- Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
- Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
- Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
- Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
- Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
- Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
- Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures—ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
- Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
- Microsoft Word – intermediate level.
- Microsoft Excel – intermediate level.
- Flexible and adaptable, with a professional and approachable manner.
- Confident communicator with the ability to build positive working relationships.
- Well organised, with the ability to manage time effectively and stay on top of tasks.
- Collaborative team player who enjoys working with others and contributing to shared goals.
- Motivated and proactive, with the willingness to learn and take responsibility for own work.
- Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support.
- Excellent attention to detail, with a genuine commitment to producing accurate, high-quality work.
Education
- GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
Diversity & Inclusion
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics outlined in the Equality Act 2010 (UK legislation) and the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and based on merit. We are committed to promoting a culture that actively values difference and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
Flexible Working
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Credit Control Specialist employer: Chaucer Underwriting Services Limited
At Chaucer, we pride ourselves on being an excellent employer, offering a dynamic work environment where collaboration and continuous improvement are at the forefront. As a Credit Control Specialist, you'll benefit from a supportive culture that values diversity and inclusion, alongside opportunities for professional growth through training and involvement in operational initiatives. Our commitment to flexible working arrangements ensures that you can achieve a healthy work-life balance while contributing to our shared goals.
Contact Details:
Chaucer Underwriting Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in credit control or related fields. Use platforms like LinkedIn to connect and engage with them—ask questions, share insights, and show genuine interest in their work.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to credit control and think about how your skills can contribute to their goals. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Credit Control Specialist, building relationships is key. Role-play common interview scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenges that come with the role.
We think you need these skills to ace Credit Control Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Control role. Highlight your experience in credit control activities, and don’t forget to mention any relevant skills like Microsoft Excel and Word. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your background aligns with our goals. Show us your personality and how you can build strong relationships with brokers and underwriters.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to reduce aged debt or improve processes. Numbers speak volumes, so if you’ve made a significant impact, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Chaucer Underwriting Services Limited
✨Know Your Numbers
As a Credit Control Specialist, you'll be dealing with financial data daily. Brush up on your knowledge of the Lloyd’s insurance market and be prepared to discuss how you can contribute to reducing aged debt and unallocated cash. Familiarise yourself with key metrics and KPIs relevant to the role.
✨Build Relationships
This role requires strong communication skills and the ability to build relationships with brokers, underwriters, and other stakeholders. Think of examples from your past experiences where you've successfully collaborated with others. Be ready to share how you can foster these relationships in your new role.
✨Showcase Your Organisational Skills
Being well-organised is crucial for managing your portfolio effectively. Prepare to discuss your time management strategies and how you prioritise tasks. You might even want to bring a sample of a procedure guide or documentation you've created in the past to demonstrate your attention to detail.
✨Embrace Continuous Improvement
The job description highlights the importance of process improvement and data quality enhancements. Come prepared with ideas on how you could contribute to these initiatives. Think about any previous experiences where you've identified issues and implemented solutions to improve processes.
