At a Glance
- Tasks: Handle property claims from start to finish, ensuring accurate records and settlements.
- Company: Join a diverse and inclusive company committed to fairness and flexibility.
- Benefits: Enjoy competitive pay, flexible working arrangements, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on personal development and teamwork.
- Why this job: Make a real difference by helping clients navigate their claims with expertise and care.
- Qualifications: Experience in property claims and strong organisational skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for handling claims from first advice to settlement, including instruction of surveyors/adjusters and lawyers where appropriate. Ensure Chaucer’s records accurately reflect the current status of each claim.
Responsibilities
- Determine coverage, set reserves, and settle claims as Claims Agreement Party for various business classes.
- Liaise with co‑insuring syndicates, companies, and claims bureau on large or contentious claims (including issuing market circulars).
- Assign, manage, control, and liaise with relevant service providers during the life of a claim (lawyers, loss adjusters, third‑party administrators).
- Maintain files for all lead and Claims Agreement Party claims, ensuring electronic records accurately reflect the current position.
- Apply knowledge of tort and contract law, keeping abreast of statutory and case developments.
- Build and maintain relationships with brokers, adjusters, agents, coverholders, TPAs and other service providers, handling them in an efficient, polite and professional manner.
- Coordinate with Reinsurance and Underwriting departments on key issues.
- Work with Class Underwriters to monitor particular classes of business, identify claim activity, and suggest remedial measures.
- Respond to policyholder complaints via the established mechanism.
- Prepare and analyze monthly/quarterly reports.
- Consult with Class Underwriters on underwriting intent, ex‑gratia or commercial settlements, and disputed coverage.
- Travel for business purposes as required.
Regulatory Responsibilities
- Provide guidance to customers on claim initiation and progress.
- Supply appropriate information to customers on any claim being handled.
- Strive to achieve prompt agreement on settlement terms and pay valid claims timely once terms are agreed.
- Identify, record, and refer customer complaints promptly.
- Ensure the principles of Treating Customers Fairly are upheld by agents and service providers.
- Maintain certification of any regulatory training requirements.
Requirements
- Relevant Experience: Experience handling property claims; high‑level organisational skills. Experience across Property Binders, Energy or Marine classes, CII, or progress towards ACII desirable.
- Education & Experience: Maths and English GCSE or equivalent; 5 GCSE passes at grade C or higher.
- Personal Skills: Ability to work without direct supervision; excellent organisational, communication and negotiation skills; flexible, diplomatic and investigative approach.
Equal Employment Opportunity Statement
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). We recruit from the widest available pool of talent, ensuring a fair, bias‑free hiring, assessment and selection process based on merit. We support flexible working arrangements for all roles and encourage applicants to outline their needs during the interview process.
Claims Adjuster - Property employer: Chaucer Underwriting Services Limited
Chaucer is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where diversity and inclusion are at the forefront. As a Claims Adjuster in our dynamic environment, you will benefit from flexible working arrangements, opportunities for professional advancement, and the chance to engage with a variety of stakeholders, all while contributing to meaningful outcomes for our clients.
Contact Details:
Chaucer Underwriting Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Property
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills in claims handling.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key in the claims adjusting world.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Claims Adjuster - Property
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with property claims and any relevant qualifications like CII or ACII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims adjusting and how your background makes you a great fit for our team. Keep it professional but let your personality show through.
Showcase Your Organisational Skills:As a Claims Adjuster, you'll need top-notch organisational skills. In your application, give examples of how you've managed multiple claims or projects effectively. We love seeing how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Chaucer Underwriting Services Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims and the specific responsibilities outlined in the job description. Familiarise yourself with the types of claims you might handle and be ready to discuss your previous experiences in detail.
✨Showcase Your Organisational Skills
Since this role requires high-level organisational skills, prepare examples that demonstrate how you've effectively managed multiple claims or projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Brush Up on Legal Knowledge
Understanding tort and contract law is crucial for this position. Take some time to review key concepts and recent developments in the field. Be prepared to discuss how this knowledge has helped you in past roles or how you would apply it in this new position.
✨Build Rapport with Interviewers
This role involves liaising with various stakeholders, so showing your interpersonal skills during the interview is key. Practice active listening and engage with your interviewers by asking insightful questions about their experiences and the company culture.
