London Delegated Authority Underwriting Manager

Play a key role in the Delegated Authority Centre of Excellence (DA CoE) team, bringing together the Group’s DA portfolio. The role will involve overseeing and supporting across all of the Group’s delegated authority relationships, including MGAs, binders, lineslips and consortiums. This will include performance reviews, oversight and review of new and renewal business, driving the DA strategy forward and working closely with the DA Oversight team with regards to DA compliance, administration, operational, and governance. Building strong relationships with the underwriting teams, the Head of DA CoE and the Head of DA Oversight, the role will also include membership on the DA Underwriting Committee, while taking ownership of the DA ‘virtual’ P&L.

Main duties

• Play a key role in all aspects of our Delegated Authority book
• Take responsibility for designing, building and implementing the underwriting focused DA framework across the Group, including the Cross Selling of products via MGAs
• Proactively support the on-boarding of DA business, working with underwriters and the DA Oversight team
• Help shape the Group’s DA strategy and take responsibility for embedding this across all lines of business
• Develop, maintain and monitor ‘best practice’ across all aspects of DA underwriting and work closely with the DA Oversight team on non-underwriting, supporting a culture of continuous improvement
• Supporting the Group’s DA data, MI and analysis ambitions
• Design and implement DA MI and reports across the relevant Group and entity committees, as well as for use by the DA CoE, underwriters and senior management
• Implement DA ‘virtual’ P&Ls at a Group, entity and divisional level, taking responsibility for each
• Coordinating and overseeing the mid-year assessment of MGAs (and other DA methods of placement), in relation to performance and compliance/best practice
• Help drive the DA Underwriting Committee (DAUC) and DA Underwriting Working Group forward, with clear aims and robust review and approval processes
• Take responsibility for, or assisting with, ad hoc projects relating to Delegated Authorities
• Where necessary, attending broker and client meetings and building a rapport with brokers and MGAs
• Help the Group improve our position from an MGA pricing and rate change perspective, working closely with our Pricing team
• Help the Group improve our position from an aggregate management and monitoring perspective, working closely with our Exposure Management team
• Supporting with the building of business cases for writing new lines of business (via MGAs) and obtaining coverholder approvals
• Working with the Head of DA Oversight and their team to enhance the oversight and controls framework
• Act as a conduit between the DAUC and the underwriters, utilising the Monthly DA Underwriters Meeting
• Carry out market analysis in relation to DA business and best practices
• Communication of the DA Strategy and underwriting stance and changes and improvements proposed
• Support our Innovation team in relation to new and existing MGAs
• Support and influence the DA training program
• Support the Active Underwriters of 1084 and 1176 in relation to all DA Lloyd's/PBO matters, as well as the Head of Underwriting at CIC in relation to Central Bank of Ireland (CBI) matters

Regulatory responsibilities

• Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
• Compliance with Lloyd’s Byelaws and Minimum standards
• Compliance with FCA and PRA requirements (UK Regulator)
• Compliance with Central Bank of Ireland (Irish Regulator)
• Ensure that Customer Complaints are promptly identified, recorded and referred, as appropriate
• Ensure all required annual product reviews and fair value assessments for Chaucer Group are completed in a timely manner
• Ensure all Chaucer Group Product Governance processes in the UCM are followed
• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.

Relevant Experience

• MGA and binder experience, ideally from a Syndicate / Managing Agent / Lloyd’s of London perspective
• Knowledge of Lloyd’s DA regulation with regards to binders
• Insurance knowledge, ideally across multiple lines of business
• Strong presentation skills, including Excel and Powerpoint
• Analytical and strategic approach
• DCOM and ATLAS knowledge, although not essential
• ACII

Personal skills

• Proactive and flexible
• Excellent organisational skills
• Excellent communication skills with the ability to liaise at all levels
• Work as part of a team
• Adapt to a pressured environment
• Self-Motivated