London Delegated Authority Underwriting Manager

Play a key role in the Delegated Authority Centre of Excellence (DA CoE) team, bringing together the Group’s DA portfolio. The role will involve overseeing and supporting across all of the Group’s delegated authority relationships, including MGAs, binders, lineslips and consortiums. This will include performance reviews, oversight and review of new and renewal business, driving the DA strategy forward and working closely with the DA Oversight team with regards to DA compliance, administration, operational, and governance. Building strong relationships with the underwriting teams, the Head of DA CoE and the Head of DA Oversight, the role will also include membership on the DA Underwriting Committee, while taking ownership of the DA ‘virtual’ P&L.

Main duties

• Play a key role in all aspects of our Delegated Authority book
• Take responsibility for designing, building and implementing the underwriting focused DA framework across the Group, including the Cross Selling of products via MGAs
• Proactively support the on-boarding of DA business, working with underwriters and the DA Oversight team
• Help shape the Group’s DA strategy and take responsibility for embedding this across all lines of business
• Develop, maintain and monitor ‘best practice’ across all aspects of DA underwriting and work closely with the DA Oversight team on non-underwriting, supporting a culture of continuous improvement
• Supporting the Group’s DA data, MI and analysis ambitions
• Design and implement DA MI and reports across the relevant Group and entity committees, as well as for use by the DA CoE, underwriters and senior management
• Implement DA ‘virtual’ P&Ls at a Group, entity and divisional level, taking responsibility for each
• Coordinating and overseeing the mid-year assessment of MGAs (and other DA methods of placement), in relation to performance and compliance/best practice
• Help drive the DA Underwriting Committee (DAUC) and DA Underwriting Working Group forward, with clear aims and robust review and approval processes
• Take responsibility for, or assisting with, ad hoc projects relating to Delegated Authorities
• Where necessary, attending broker and client meetings and building a rapport with brokers and MGAs
• Help the Group improve our position from an MGA pricing and rate change perspective, working closely with our Pricing team
• Help the Group improve our position from an aggregate management and monitoring perspective, working closely with our Exposure Management team
• Supporting with the building of business cases for writing new lines of business (via MGAs) and obtaining coverholder approvals
• Working with the Head of DA Oversight and their team to enhance the oversight and controls framework
• Act as a conduit between the DAUC and the underwriters, utilising the Monthly DA Underwriters Meeting
• Carry out market analysis in relation to DA business and best practices
• Communication of the DA Strategy and underwriting stance and changes and improvements proposed
• Support our Innovation team in relation to new and existing MGAs
• Support and influence the DA training program
• Support the Active Underwriters of 1084 and 1176 in relation to all DA Lloyd's/PBO matters, as well as the Head of Underwriting at CIC in relation to Central Bank of Ireland (CBI) matters

Regulatory responsibilities

• Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
• Compliance with Lloyd’s Byelaws and Minimum standards
• Compliance with FCA and PRA requirements (UK Regulator)
• Compliance with Central Bank of Ireland (Irish Regulator)
• Ensure that Customer Complaints are promptly identified, recorded and referred, as appropriate
• Ensure all required annual product reviews and fair value assessments for Chaucer Group are completed in a timely manner
• Ensure all Chaucer Group Product Governance processes in the UCM are followed
• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.

Relevant Experience

• MGA and binder experience, ideally from a Syndicate / Managing Agent / Lloyd’s of London perspective
• Knowledge of Lloyd’s DA regulation with regards to binders
• Insurance knowledge, ideally across multiple lines of business
• Strong presentation skills, including Excel and Powerpoint
• Analytical and strategic approach
• DCOM and ATLAS knowledge, although not essential
• ACII

Personal skills

• Proactive and flexible
• Excellent organisational skills
• Excellent communication skills with the ability to liaise at all levels
• Work as part of a team
• Adapt to a pressured environment
• Self-Motivated

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.