Underwriting Business Analyst

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world.

The Underwriting Strategy and Central Portfolio Management team works at the heart of the business to shape Chaucer's underwriting growth and transformation strategy; and supports its implementation. The team ultimately reports into the CUO. Chaucer has a strong collegiate culture where proactive and inquisitive behaviour is encouraged.

This role reports into the Head of Underwriting Operational Change. The team has four main workstreams: Underwriting Strategy, Portfolio Management, Underwriting Operational Change and Underwriting Governance Framework.

The primary responsibility for this role is to work with the Head of Underwriting Operational Change to improve and standardise underwriting operations, behaviour and culture alongside working with Operational Improvement, Operations, Technology and Transformation project teams. Secondary responsibility is to support the other three workstreams within the wider team to effectively execute the teams' duties and deliver on the objectives as and when required.

This role has tremendous scope for learning and development across a range of specialty (re)insurance activities and is ideal for someone looking to progress their career in the industry. Additionally, this role offers significant opportunities for exposure to underwriting leadership. This role suits an ambitious, proactive and enterprising candidate that is willing to learn and develop a diverse range of skills.

Your role will be to assist the team across a range of activities, with a focus on tasks which include, but are not limited to:

• Assist with investigation and analysis to improve the processes that are followed by Underwriting teams to avoid control failures
• Assist with improving Underwriting efficiency
• Work with the Underwriting teams to gain process consistency across classes
• Provide clarity to underwriting teams on their roles and responsibilities in the end-to-end processes
• Assist with maintenance of SharePoint communication pages
• Assist with preparing and maintaining procedure manuals and guidance documents
• Assist with measuring and monitoring underwriting process performance and adherence to agreed governance

Regulatory Responsibilities: Support the Chaucer Group in maintaining a corporate culture, policies and procedures that pay due regard to the interests of Chaucer customers and treats them fairly at all times.

This is a broad role and to be successful in it you will need to be curious, analytical, organised and be able to listen and interpret requirements and to communicate findings, conclusions, insights and implications concisely to interested parties. You will interact closely with senior management and widely across the business, so it would be helpful to have strong verbal and written communication skills.

Skills and Competencies:

• Relevant Lloyd's market experience in an underwriting or underwriting operations area
• Understanding of Insurance and Reinsurance underwriting processes
• Excellent attention to detail and ability to effectively implement change considering various implications
• Proficient user of Microsoft Office products e.g. Excel, Powerpoint, Visio
• Excellent numerical skills with ability to perform robust analysis and present succinctly, with the ability to distil complexity
• Can demonstrate a personal management style that fully supports Chaucer's values
• Supports and encourages change with a natural curiosity and inclination to challenge
• Apply personal initiative and accountability within team environment
• Ability to see the bigger picture and prioritise accordingly
• Attention to detail combined with ability to apply relevance, pragmatism and common sense
• Clear communication skills, both verbal and written, with ability to listen and interpret requirements and to communicate findings, conclusions, insights and implications concisely to interested parties.

Education: 3 'A' Levels or equivalent

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.

We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients.

We offer:

• A flexible office hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.