At a Glance
- Tasks: Lead change management and communication for exciting transformation projects.
- Company: Join a diverse and innovative company committed to positive change.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on employee engagement and development.
- Why this job: Make a real impact by guiding teams through transformative change.
- Qualifications: Experience in project management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
The Transformation Change & Communications Manager supports the delivery of effective change management and communication for Chaucer’s transformation programme. The role will be integral in executing the transformation change and communications plan, ensuring alignment with organisational objectives and working closely with individuals across the business to foster a positive experience and attitude towards change.
Change management
- Support the Transformation Change & Communications Lead in ownership of the holistic transformation change management approach and plan.
- Proactively engage business owners and teams to guide the organisation through change.
- Manage the Transformation Business Owner and Advocates Network to drive engagement and support for transformation initiatives.
- Measure and monitor change effectiveness, reporting adoption across the organisation.
- Identify and support removal of barriers to adoption with the TMO leadership team.
- Assist programme teams with change implementation and business readiness for go-live.
- Conduct change impact assessments on initiatives to evaluate effects on people, process, technology, and behaviours.
- Monitor effectiveness of change management efforts and initiatives.
Communications
- Support the Transformation Change & Communications Lead in owning and iterating the central communications plan.
- Deliver transformation updates for TMO leadership and stakeholders.
- Report on engagement and optimise communication strategy.
- Execute communication activities, developing supporting assets such as transformation round-ups, intranet updates, briefing materials, and quarterly FAQ documents.
- Refresh key message bank with Chaucer’s ‘tone of voice’ to ensure consistency across channels.
Change behaviours and mindset
- Promote a culture of adaptability and resilience, encouraging employees to embrace change.
- Work with leadership, business and people teams to define training and development programmes that enhance capability and understanding of change management and communications.
Skills and Competencies
- Project and Change Management – leading initiatives focused on readiness, adoption, and embedding sustainable practices.
- Communications – delivering clear, impactful messages across all channels, ensuring consistency with Chaucer’s ‘tone of voice’.
- Employee Experience and Engagement – championing employee-centric change and communications for high engagement.
- Change Readiness – assessing organisational preparedness and building capability and resilience.
- Stakeholder Management – building trusted relationships across all levels to facilitate collaboration.
- Capability Building – identifying skill gaps and supporting upskilling in change and communications.
- Governance and Risk Awareness – ensuring activities meet governance standards and mitigate risks.
Chaucer is committed to diversity, actively valuing difference and respecting people regardless of protected characteristics. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and based on merit. We are committed to promoting a culture that actively values difference and recognises everyone’s right to be treated with dignity and respect. Flexible working arrangements are available for all roles; please outline your needs during the interview process.
Transformation Change and Comms Manager employer: Chaucer Group
Chaucer is an exceptional employer that prioritises employee engagement and development, particularly in the role of Transformation Change and Comms Manager. With a strong commitment to fostering a culture of adaptability and resilience, employees benefit from flexible working arrangements, comprehensive training programmes, and a supportive environment that values diversity and inclusion. This role offers the unique opportunity to lead impactful change initiatives while collaborating with various teams across the organisation, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Change and Comms Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Chaucer. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Chaucer’s transformation programme. Familiarise yourself with their change management strategies and think about how your skills can contribute to their goals.
✨Tip Number 3
Showcase your communication skills during the interview. Be clear and concise when discussing your experiences, and don’t forget to highlight how you’ve successfully managed change in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Chaucer team.
We think you need these skills to ace Transformation Change and Comms Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Transformation Change and Comms Manager role. Highlight your change management and communication expertise, as this will show us you understand what we're looking for.
Showcase Your Impact:When detailing your previous roles, focus on the impact you've made in change management and communications. Use specific examples and metrics where possible to demonstrate how you've driven engagement and supported transformation initiatives.
Be Authentic:We want to see your personality shine through in your application. Use a tone that reflects who you are while still being professional. This helps us get a sense of your fit within our culture at StudySmarter.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This ensures it gets to the right people and allows us to keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Chaucer Group
✨Know the Transformation Inside Out
Before your interview, dive deep into Chaucer’s transformation programme. Understand their objectives and how the role of Transformation Change and Comms Manager fits into the bigger picture. This will help you articulate how your skills can directly contribute to their goals.
✨Showcase Your Change Management Skills
Be ready to discuss specific examples from your past experiences where you've successfully managed change. Highlight your approach to engaging teams and overcoming resistance, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Like a Pro
Since communication is key in this role, practice delivering clear and impactful messages. Prepare to discuss how you would develop communication strategies that align with Chaucer’s tone of voice. Bring along examples of previous communication materials you've created to showcase your skills.
✨Engage with Stakeholders
Demonstrate your ability to build relationships across all levels. Think of ways you’ve successfully collaborated with different stakeholders in the past. Be prepared to discuss how you would foster engagement and support for transformation initiatives at Chaucer.
