At a Glance
- Tasks: Monitor queries, manage data, and support underwriting teams in daily operations.
- Company: Join Chaucer, a leading insurance group at Lloyd’s with a global presence.
- Benefits: Gain valuable experience in UK financial services with potential for career growth.
- Other info: Diverse workplace culture with flexible working arrangements available.
- Why this job: Kickstart your operations career in a dynamic and supportive environment.
- Qualifications: GCSE Maths and English grade B or above; strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Job Profile Summary
This role works within the Operations Business Partnering team, which is responsible for ensuring that Chaucer captures, processes, reports and controls business data correctly and efficiently.
The Team also has responsibility for managing third party business partners involved in these data management processes.
This is an entry-level operations position that would suit someone interested in building an operations career in UK financial services.
Job Description
- Daily monitoring of dedicated mailbox ensuring all queries are answered within SLA KPI/CRM monitoring
- Completion of daybook entries and Wizards where necessary
- Attaching slips in main workflow system and data enrichment
- Checking Charisma entries, investigating anomalies and reporting on quality
- Co-ordinating exception reports and addressing issues using RCA
- Close liaison with Business Partners and Velonetic technicians
- General maintenance of policy history, which involves organisation and filing
- Completion of pricing models
- Preparing and distributing weekly reports to other departments
- Assist in the maintenance, review and updates to Business Partner procedure manuals
- Preparation of materials and attendance meetings as required by the Business Partner
- Answering queries from Chaucer’s outsourcing team
- Supporting Underwriting teams in daily tasks
- Debt analysis
- Liaison with other departments such as Reinsurance, Exposure Management & Compliance Support UAT as required
- Support ad hoc requests from the Head of Operations Business Partnering & Group Head of Operations
- Our requirements
- Relevant experience
- Desirable Experience as an Underwriting Operations Assistant
- Technical skills Essential Word - Intermediate
- Excel – Intermediate
- Comfortable with using in-house underwriting management systems (Charisma)
Education & Experience
- Essential GCSE Maths and English grade B or above or equivalent
- Minimum of 5 other GCSE’s grade C or above
- Personal skills
- Well presented and business-like
- Professional outlook
- Very good interpersonal skills
- Excellent organisational skills
- Work as part of a team
- Self motivated
- Capable of working to a timetable when required
- Attention to detail and proper regard for accuracy
- Other responsibilities
- Other tasks as required to assist the Group Head of Operations
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market.
We help protect industries around the world from the risks they face.
Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world.
To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture.
We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit.
We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world.
Our services are accessed both through Lloyd’s of London and the company markets.
We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams.
Chaucer is a member of the China Re Group and backed by their financial and operational resources.
China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating.
- Chaucergroup. com
Senior Underwriting Operations Assistant - 12 Month FTC employer: Chaucer Group
Chaucer Group is an exceptional employer that prioritises employee development and collaboration, particularly in the dynamic role of Senior Compliance Monitoring & Assurance Lead. With a hybrid work model based in London, we foster a supportive work culture that encourages strategic thinking and innovation, while providing ample opportunities for professional growth and engagement with senior management to drive meaningful improvements across our compliance framework.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Underwriting Operations Assistant - 12 Month FTC
✨Tap into Local Agencies
For temporary roles like the one at Chaucer Group, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Chaucer Group knows you can adapt quickly to their needs!
We think you need these skills to ace Senior Underwriting Operations Assistant - 12 Month FTC
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Chaucer Group's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Chaucer Group
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Chaucer Group. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
