At a Glance
- Tasks: Manage US casualty claims from start to finish, ensuring timely settlements.
- Company: Join Chaucer Group, a leading insurance firm at Lloyd's with a global presence.
- Benefits: Enjoy competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity for business travel and professional development in a supportive team.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 5+ years in US casualty claims and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Apply with Chaucer Group for this Senior Claims Adjuster role specializing in US casualty claims.
About us
Chaucer is a leading insurance group at Lloyd's, whose customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. We operate worldwide with hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda.
The role
Senior Claims Adjuster responsible for managing a portfolio of US casualty claims from first notification to settlement. Responsibilities include:
- Handling casualty claims across various Chaucer offices on Lloyd’s and company platforms from first advice to closure, determining coverage, setting reserves and settlement.
- Liaising with co‑insurers on large or contentious claims, including issuing market circulars.
- Assigning, managing and controlling service providers (lawyers, adjusters, DCAs) throughout the life of a claim.
- Maintaining accurate electronic claims files and ensuring records reflect current claim status.
- Arranging and attending market, broker and client meetings virtually or in person.
- Advising the claims manager and class underwriters on material claims and keeping them informed of developments.
- Communicating key claim trends and issues to management and internal departments such as underwriting and actuarial.
- Liaising with the Reinsurance department for notifications and updates to reinsurers.
- Consulting with class underwriters on underwriting intent and escalating ex‑gratia or commercial settlement requests when coverage is disputed.
- Building and maintaining relationships with brokers, adjusters, agents, coverholders, DCAs and other service providers.
- Applying knowledge of tort and contract law and staying current with statutory and case developments.
- Keeping abreast of technical developments in International Casualty through presentations and independent research.
- Undertaking business travel when necessary.
Regulatory responsibilities
- Guide customers on how to make or progress a claim.
- Provide appropriate information to the customer about any claim being handled.
- Strive to reach prompt settlement terms and pay valid claims timely once agreed.
- Identify, record and refer customer complaints appropriately.
- Ensure that the Treating Customers Fairly principles are upheld by agents and service providers.
- Maintain compliance with regulatory training requirements (e.g. California Claims Handling Regulations).
- Comply with regulatory bodies such as Lloyd’s and the FCA.
Skills, Knowledge and Experience
- 5+ years handling US casualty claims across lines such as professional indemnity, general liability and product liability.
- 5+ years in a claims handling role for a London market insurer.
- Familiarity with delegated authority processes and DCA management.
- Experience handling medical malpractice and warranty & indemnity claims.
Skills
- Competent with Microsoft Office (Word, Excel).
- Proficient with key London market systems such as ECF.
Qualifications
- Studying towards or completed ACII qualification.
- Able to work proactively without direct supervision.
- Strong collaboration and communication skills with ability to liaise at all levels.
- Flexible and diplomatic with an investigative mindset.
- Excellent organisational and time‑management skills.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance (Insurance and Claims)
Senior Claims Adjuster - US Casualty employer: Chaucer Group
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation and strategic thinking are at the forefront of our operations. We prioritise employee growth through mentorship and development opportunities within our Transport Logistics team, fostering a culture of collaboration and excellence. With a commitment to maintaining strong relationships with clients and brokers globally, we provide our employees with unique exposure to diverse markets and the chance to lead in a specialist insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Adjuster - US Casualty
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to current employees at Chaucer. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with recruiters or during interviews, make sure to highlight your experience with US casualty claims. Share specific examples of how you've handled complex cases and what you learned from them.
✨Be Prepared for the Interview
Research Chaucer and understand their approach to claims management. Prepare questions that show you’re genuinely interested in their processes and culture. This will help you stand out as a candidate who’s not just looking for any job, but this job.
✨Apply Through Our Website
Don’t forget to apply directly through the Chaucer website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior Claims Adjuster - US Casualty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with US casualty claims and any relevant qualifications, like your ACII progress. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Chaucer. Share specific examples of your past experiences in claims handling and how they relate to the responsibilities listed in the job description.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Office and key London market systems like ECF. We love seeing candidates who are tech-savvy and can manage claims efficiently, so make sure to highlight these skills in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Chaucer!
How to prepare for a job interview at Chaucer Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of US casualty claims, especially in areas like professional indemnity and general liability. Be ready to discuss specific cases you've handled and how you approached them, as this will show your expertise and confidence in the field.
✨Familiarise Yourself with Chaucer
Do some research on Chaucer Group and its operations within the Lloyd's market. Understanding their customer base and how they manage claims will help you tailor your responses and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Think of examples where you've had to liaise with co-insurers or manage contentious claims, and be ready to explain your thought process and outcomes.
✨Showcase Your Communication Skills
As a Senior Claims Adjuster, strong communication is key. Prepare to discuss how you've built relationships with brokers and service providers, and be ready to share examples of how you've effectively communicated complex claim trends to management and other departments.
