Proportional Treaty Claims Adjuster

Oversee the full lifecycle of inward proportional treaty claims, ensuring robust validation of ceded losses and accurate application of treaty terms. Provide effective oversight of cedant reporting while maintaining strong broker and cedant relationships.

Main Responsibilities

• End-to-end management of proportional treaty claims across a range of classes, including receipt, review, assessment, agreement, and settlement.
• Review and analyse bordereaux, statements of account, and supporting documentation to ensure accuracy, completeness, and alignment with treaty terms.
• Interpret and apply proportional treaty wordings, including quota share and surplus arrangements, ensuring claims are handled in accordance with contractual provisions.
• Liaise with co-insuring syndicates, companies and claims bureau on large or contentious claims, including issuing market circulars.
• Assign, manage, control and liaise with relevant service providers during the life of a claim, including lawyers, loss adjusters and third-party administrators.
• Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case development.
• Ensure that Chaucer’s systems and procedures are up to date, compliant with Lloyd’s and FCA regulations, and adhered to within the department.
• Build and maintain relationships with brokers, adjusters, agents, coverholders, TPAs and other service providers, dealing with them in an efficient, polite and professional manner.
• Provide oversight and review of delegated outsourcing arrangements.
• Liaise with reinsurance and underwriting departments on key issues.
• Work with class underwriters to monitor particular classes of business, identify claim activity, and suggest remedial measures for the future.
• Respond to policyholder complaints via the established mechanism.
• Prepare and analyse monthly/quarterly reports.
• Consult with class underwriters in situations requiring clarification of underwriting intent, requests for ex-gratia/commercial settlements, or coverage disputes.
• Undertake business travel when necessary.

Regulatory Responsibilities

• Provide guidance to customers on how to make and/or progress a claim.
• Supply appropriate information to the customer on any claim being handled.
• Endeavour to achieve prompt agreement on settlement terms and pay valid claims in a timely manner once settlement terms have been agreed.
• Ensure that customer complaints are promptly identified, recorded and referred as appropriate.
• Ensure that the principles of treating customers fairly are upheld by agents and service providers.

Our Requirements

Relevant Experience

• Essential – Solid claims adjuster experience.
• Desirable – Property treaty claims handling experience.

Technical Skills

• Essential – MS Office Word, Excel (intermediate).
• Desirable – EDC experience (Lloyd’s and LIRMA).

Education

• Essential – Lloyd’s Introductory Test, GCSE Maths grade B or above.
• Desirable – ACII A Level Maths grade C or above.

Personal Skills

• Ability to work on own initiative.
• Professional outlook.
• Excellent organisational skills.
• Good communication and negotiation skills with the ability to liaise at all levels.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).