Job Profile Summary Reporting to the Head of Engineering, this senior role leads the operational management, service design, governance and delivery of Chaucer's Cloud Microsoft 365 intelligent services function. It shapes the overall direction and evolution of M365 services and is accountable for the Power Platform estate, Microsoft Copilot, Copilot Studio, the company Standard Operating Environment (SOE), and the reliable delivery and continuous improvement of M365 platform services. The role requires a service-focused technology leader who combines M365 platform ownership, service design, operational control, engineering oversight and stakeholder engagement. It leads the development of M365 intelligent services, standards, patterns [DC1.1][SC1.2]and roadmaps within the M365 platform domain, working in partnership with the Architecture team to ensure alignment with enterprise direction. The role ensures M365 services are secure, resilient, compliant, supportable and aligned to business priorities while enabling responsible automation, low-code development and AI-assisted ways of working. The role leads internal and third-party resources and provides senior M365 platform design leadership. It works closely with the Architecture team for enterprise design assurance and with the M365 Collaboration
M365 Intelligent Service Lead employer: Chaucer Group
Chaucer Group is an exceptional employer that prioritises employee development and collaboration, particularly in the dynamic role of Senior Compliance Monitoring & Assurance Lead. With a hybrid work model based in London, we foster a supportive work culture that encourages strategic thinking and innovation, while providing ample opportunities for professional growth and engagement with senior management to drive meaningful improvements across our compliance framework.
