Systems Analyst in London

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Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world.

Profile Summary

The role reports into the Product Management Lead and will be responsible for systems analysis from one of four Product Management functions within the Chaucer Technology Group (CTG). This role sits in a team as part of the evolution of the operating model and is instrumental in modernising the ways of working.

This role requires a hands-on deliverer with a technical and analytical background. It has responsibility for delivering the product management vision and roadmaps within their given Product team and supporting the end-to-end product lifecycle. It also involves collaborating with cross-functional teams such as Engineering, Architecture, Service management, and Quality & Technical Assurance within a matrix IT organisation.

Job Description

• Deliver the product strategy and long-term vision for their products.
• Conduct in-depth analysis of existing hardware, software, and IT systems to identify areas for improvement.
• Collaborate with engineers, architects and QA to build and integrate new systems.
• Develop and present proposals for new or modified systems, including cost-benefit analyses, budgets, and timelines.
• Monitor and maintain existing systems, troubleshoot technical issues, and ensure optimal efficiency and uptime.
• Provide support and training to users on new or upgraded systems, and create detailed user manuals and documentation.
• Identify risks associated with new tools, processes and ways of working and establish procedures to mitigate those risks.
• Work closely with management and end-users to define and document system requirements, specifications, and workflows.
• Being an active member of the Product Management team.

Leadership and Strategy

• Demonstrates a high level of self-awareness through a commitment to continuous, personal improvement and learning.
• Demonstrates high personal resilience and ability to adapt to change.
• Able to think creatively and innovatively.
• Understanding of the way the business works and displays knowledge of the external marketplace, to drive the business forward.
• Striving to build key relationships and showing ownership of targets; focusing on results.
• Deliver the product strategy in alignment with the Business Portfolio’s overall objectives.
• Embrace a culture of product excellence in the Business Portfolio.
• Bring an agile mindset and adapt to changing circumstances whilst adhering to quality standards.

Technical Delivery Management

• Ensure work is completed to the highest quality standards.

Technical Oversight

• Provide analytical support to the product team. Ensure the adoption of best practices and the latest technologies.
• Ensure standardisation, simplification and effectiveness across the application value chain.
• Monitor and review vendor performance against agreed KPIs and metrics.
• Ensure compliance with industry standards and regulations.

Stakeholder Engagement

• Collaborate with key stakeholders, including management, clients, and partners, to understand their needs and ensure successful product outcomes.
• Identify and mitigate risks associated with product activities.

Performance Monitoring

• Monitor key performance indicators (KPIs) to track the success of product initiatives.
• Continuously seek opportunities to improve efficiency and effectiveness.

Skills and Competencies

• Embrace an inclusive environment that values individual difference to leverage diversity.
• Relevant industry experience in technology roles, with previous experience in a technical analyst position within the insurance or financial services industry.
• Problem-Solving – Excellent analytical and problem-solving abilities.
• Can work comfortably in a highly collaborative setting.
• Can work comfortably with business users, has a positive can-do attitude, open and welcoming to change.
• Can quickly form meaningful connections inspiring trust and confidence in others.
• Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised.
• Able to manage priorities and meet deadlines, demonstrating an ability to remain calm under stress and in times of uncertainty.

Why Chaucer

An established market leading insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focused on the areas where we can provide the most expertise and value to our brokers and clients.

We have no appetite to change this, whilst the market is steadily moving back to 4/1 working days, we are continuing to operate on a much more flexible hybrid basis with heads of teams working closely with employees to strike a balance of what works best in their area. Our approach has been immensely popular and a successful way of working for the business and all employees at Chaucer.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture.

We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

Benefits – Extensive, non-contributory benefits, including pension, medical insurance, life insurance, flexi benefits, options for buying and selling holidays, not to mention a diverse and inclusive culture, we pride ourselves on managing employees welfare. We have a wide range of other benefits on offer.

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Information Technology. Industries: Insurance.