O365 Technician (12 month FTC) in London

The role reports into the Enterprise Lead and will be responsible for delivering O365 technology solutions from the Enterprise function to within the Chaucer Technology Group (CTG). This role sits in a team as part of the evolution of the operating model and is instrumental in modernising the ways of working. This role requires a hands‑on deliverer with an O365 technology background and proven skillset. The role has responsibility for delivering the O365 vision and roadmaps that support and advance the company's business objectives. It also involves collaborating with cross‑functional teams such as Product Management, Engineering, Architecture, and Quality & Technical Assurance within a matrix IT organisation.

Responsibilities

• Deliver the Enterprise O365 service roadmap and strategy.
• Act as a subject matter expert for the entire O365 technology suite, advising stakeholders and senior management on best practices and new opportunities.
• Deliver the administration, configuration, deployment, and ongoing maintenance of the O365 environments, including user provisioning, license management, and tenant‑level configurations.
• Identify risks associated with new tools, processes, and ways of working and establish procedures to mitigate those risks.
• Ensure robust security protocols and best practices are followed to protect the company's enterprise level applications.
• Ensure compliance with all relevant industry regulations and standards.
• Ensure service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are met or exceeded.
• Act as a member of the Enterprise team, providing leadership and strategy including self‑awareness, resilience, creative thinking, market knowledge, relationship building, and target ownership to align the O365 strategy with company objectives.
• Ensure the work is completed on time and to the highest quality standards.
• Provide O365 technology guidance and support to users, ensuring the adoption of best practices and the latest technologies.
• Ensure standardisation, simplification and effectiveness across the technology value chain.
• Collaborate with key stakeholders to understand their needs and ensure successful product outcomes.
• Continuously seek opportunities to improve efficiency and effectiveness.

Skills and Competencies

• Relevant industry experience in O365 roles, with previous experience delivering O365 technologies.
• Strong hands‑on experience with SharePoint, including site administration and configuration.
• Experience with Power Platform environment configuration desirable.
• Demonstrates interest in Microsoft Copilot and its application within modern workplace.
• Excellent analytical and problem‑solving abilities.
• Can work comfortably in a highly collaborative setting.
• Has a positive can‑do attitude, open and welcoming to change.
• Exceptional technical skills.
• Able to manage priorities and meet deadlines, demonstrating an ability to remain calm under stress and in times of uncertainty.
• Embraces an inclusive environment that values individual difference to leverage diversity.

Equal Employment Opportunity

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.