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For Companies At a Glance
- Tasks: Support the Distribution team with admin and operational tasks in a dynamic insurance environment.
- Company: Join Chaucer, a leading insurance group at Lloyd's with a global presence.
- Benefits: Enjoy flexible hybrid work, extensive benefits, and a supportive culture.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
- Why this job: Make an impact in the insurance industry while developing your skills.
- Qualifications: A-Level education and experience in administrative support or client management.
The predicted salary is between 30000 - 40000 £ per year.
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world.
Profile Summary
Provides administrative and operational support to the Distribution team within an insurance syndicate. The role focuses on the smooth running of broker relationship activity (including reporting, finance, governance, systems updates and coordination), enabling Relationship Managers to prioritise external engagement. The postholder will have a good understanding of the London Market insurance distribution environment, excellent attention to detail and a proactive, service-oriented approach.
Job Description
- Act as the operational point of contact for the Relationship Management team, coordinating day-to-day administration and ensuring tasks are progressed and tracked to completion.
- Maintain accurate broker records in relevant systems (e.g., CRM and internal trackers), including contact details, ownership, segmentation, visit logs, meeting notes and agreed actions.
- Coordinate onboarding and offboarding activities for brokers / partners as required (e.g., due diligence packs, internal introductions, distribution approvals workflow support, and maintenance of required documentation).
- Support planning and coordination of broker meetings, market visits and events (scheduling, agendas, papers, attendee lists, logistics and follow-up actions), ensuring appropriate records are retained.
- Produce and maintain management information for Distribution (e.g., relationship activity, broker contact coverage, meeting cadence, actions tracking, pipeline snapshots), ensuring data quality and timely delivery.
- Support budgeting, invoicing and monitoring of broker invoicing and agreements.
- Provide support to Distribution governance where required (e.g., preparing packs, circulating materials, taking minutes, maintaining decision logs and tracking actions through to closure).
- Maintain document control for Distribution materials (e.g., broker presentations, proposition documents, service levels, visit reports and templates).
- Liaise with internal stakeholders (Underwriting, Operations, Finance, Compliance, Claims and Marketing) to coordinate responses and ensure distribution-related requests are progressed efficiently.
- Identify opportunities to improve distribution administration processes, controls and reporting documenting procedures and supporting consistent ways of working across the team.
Skills and Competencies
- Understanding of London Market insurance distribution and the role of brokers and managing agents.
- Proven administrative and operational support experience within a client/relationship management, underwriting, broking or market-facing environment.
- Excellent organisation and prioritisation skills; able to manage multiple requests, maintain trackers, and meet deadlines with minimal supervision.
- Attention to detail and data quality mindset, with confidence producing MI and maintaining accurate records.
- Systems literate, with experience of CRM platforms and strong Microsoft Office skills (particularly Outlook, Excel and PowerPoint).
- Clear, professional communication skills, able to coordinate across internal teams and support Relationship Managers with timely, accurate information.
- High levels of discretion and integrity when handling confidential information and sensitive relationship matters.
- Proactive and solutions-focused, with an interest in improving team efficiency, controls and ways of working.
Education
Educated to A-Level (or equivalent) as a minimum. Cert CII or working towards would be advantageous.
We offer
- A flexible office hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.
Distribution Operations Specialist in London employer: Chaucer Group
Contact Detail:
Chaucer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Chaucer. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Chaucer and the London Market insurance distribution environment. Show us you’re not just another candidate but someone who gets what we do.
✨Tip Number 3
Practice your communication skills. You’ll need to coordinate with various teams, so being clear and professional is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Distribution Operations Specialist in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Distribution Operations Specialist. Familiarise yourself with the London Market insurance distribution and the importance of broker relationships. This will help you tailor your application to show that you’re the right fit for us.
Be Organised: When crafting your application, keep it structured and clear. Use headings and bullet points where necessary to highlight your skills and experiences. We love a good organisation system, so show us you can keep things tidy!
Show Off Your Skills: Make sure to highlight your administrative and operational support experience. Talk about your attention to detail and how you've successfully managed multiple tasks in the past. We want to see how you can bring your proactive, service-oriented approach to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Chaucer Group
✨Know Your Stuff
Make sure you brush up on your understanding of the London Market insurance distribution environment. Familiarise yourself with how brokers and managing agents operate, as this will show that you're genuinely interested in the role and understand its context.
✨Show Off Your Organisational Skills
Be ready to discuss your experience with administrative tasks and how you've managed multiple requests in the past. Prepare examples that highlight your ability to maintain trackers and meet deadlines, as these skills are crucial for the Distribution Operations Specialist role.
✨Demonstrate Attention to Detail
Bring along examples of reports or documents you've produced that required a high level of accuracy. This could be anything from management information to meeting notes. Highlighting your data quality mindset will resonate well with the interviewers.
✨Be Proactive and Solutions-Focused
Think of instances where you've identified opportunities for process improvements in your previous roles. Be prepared to share these examples, as they will showcase your proactive approach and interest in enhancing team efficiency, which is key for this position.