Credit Control Treaty Team Lead in London

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world.

Profile Summary

The Credit Control Treaty Team Leader is responsible for leading and developing a specialist function focused on the full lifecycle of inwards treaty reinsurance credit control, with emphasis on proportional, non‑proportional, and excess of loss treaty accounts. This role plays a pivotal part in ensuring treaty cash accuracy, timely settlement, global process consistency, and high‑quality reporting across Chaucer Group. Working closely with Reinsurance Technical Accountants, Underwriters, Finance and outsourced partners, the Team Leader will drive the centralisation and modernisation of treaty credit control processes - improving data integrity, strengthening controls, and accelerating aged debt reduction across the Chaucer Group. This is a key leadership role in a growing team with broad involvement in operational change, technical treaty initiatives, and strategic process improvements.

Job Description

• Act as a key focal point for day to day bureau and non bureau matters across Chaucer Group, supporting the Reinsurance Technical Accountants on specific issues.
• Lead, motivate and develop a team in order to deliver objectives in line with business goals.
• Liaise with brokers, underwriters, treasury, Chaucer international offices and outsourced providers in order to resolve complex queries and support business processes.
• Monitor and drive reduction of aged debt and unallocated cash specifically arising from treaty accounts, supporting KPI delivery across the Chaucer Group.
• Identify and contribute to continuous improvement initiatives which support a future robust and scalable Credit Control service, in respect of the Treaty book of business and in turn reduces aged debt, unallocated cash and premium queries.
• Work closely with Reinsurance Technical Accounts to support the creation, review, and continuous improvement of detailed treaty process guides (including proportional, non‑proportional, and excess of loss).
• Participate in the reduction of data quality issues across the Chaucer Group highlighting opportunities for improvement.
• Support the Credit Control and Non Bureau Manager in the centralisation of remaining treaty related credit control activities, ensuring inconsistencies are kept at a minimum across all Chaucer offices.
• Attend and participate in training sessions and other meetings, as and when required.
• Provide coaching and training to Reinsurance Technical Accountants, conducting regular performance reviews and supporting professional development.
• Assist in the development and enhancement of Management Reporting.
• Assist with and undertake tasks as defined by the Credit Control and Non Bureau Manager.
• Act as deputy to the Credit Control & Non‑Bureau Manager when required.

Regulatory Responsibilities

Support the CSL and CIC Board's to maintain a corporate culture, policies and procedures that pay due regard to the interests of CSL / CIC customers and treats them fairly at all times.

Skills and Competencies

• In-depth understanding of the Lloyd's and international insurance markets and proven experience within an insurance company or broker environment.
• Expertise in managing a wide range of business classes, with a strong focus on treaty arrangements.
• Extensive Credit Control experience within the insurance sector, demonstrating accuracy and efficiency in managing complex accounts.
• Proven people management experience, with a track record of leading and developing high-performing teams.
• Subject Matter Expert (SME) involvement in change initiatives, including process redesign and successful adoption of new systems and workflows.
• Leadership capability, fostering team development and engagement.
• Exceptional stakeholder management skills, building trusted relationships across multiple levels.
• Results-driven mindset, consistently delivering against objectives and deadlines.
• Analytical and critical thinking, with the ability to interpret data and make informed decisions.
• Adaptability and resilience, thriving in fast-paced and evolving environments.
• Integrity and professionalism, maintaining high ethical standards in all interactions.
• Advanced problem-solving skills, identifying issues and implementing effective solutions.

We offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk - from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are. We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.