At a Glance
- Tasks: Join our Credit Control team to manage cash allocation and debt collection while building strong relationships.
- Company: Chaucer Group, a leading insurance group at Lloyd's with a global presence.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth and development.
- Other info: Collaborative culture with a focus on continuous learning and professional development.
- Why this job: Make a real impact by improving debt positions and contributing to operational initiatives.
- Qualifications: GCSE Maths and English (Grade B/6 or above) plus five additional GCSEs (Grade C/4 or above).
The predicted salary is between 30000 - 40000 € per year.
Join our Credit Control team and help deliver a robust, scalable service—accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets—taking ownership of your portfolio while collaborating closely with colleagues—to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
- Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
- Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
- Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
- Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
- Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
- Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
- Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
- Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
- Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures—ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
- Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
- Microsoft Word – intermediate level
- Microsoft Excel – intermediate level
- Flexible and adaptable, with a professional and approachable manner
- Confident communicator with the ability to build positive working relationships
- Well organised, with the ability to manage time effectively and stay on top of tasks
- A collaborative team player who enjoys working with others and contributing to shared goals
- Motivated and proactive, with the willingness to learn and take responsibility for own work
- Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support
- Excellent attention to detail, with a genuine commitment to producing accurate, high-quality work
Education
- GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Credit Control Specialist - Chaucer Group in London employer: Chaucer Group
Chaucer Group is an exceptional employer, offering a dynamic work environment in the heart of London where collaboration and innovation thrive. As a Credit Control Specialist, you will benefit from a supportive culture that prioritises employee growth through continuous learning opportunities and involvement in operational initiatives. With a focus on building strong relationships and achieving shared targets, you'll find meaningful work that contributes to the success of a leading insurance group while enjoying the advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Specialist - Chaucer Group in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know Chaucer. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Chaucer and the role of a Credit Control Specialist. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Excel or any relevant software, be ready to discuss specific examples of how you've used them to improve processes or solve problems in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chaucer team.
We think you need these skills to ace Credit Control Specialist - Chaucer Group in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Credit Control Specialist role. Highlight your knowledge of the Lloyd’s insurance market and any relevant experience in credit control or finance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've built relationships in previous roles and how you’ve contributed to process improvements.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Word and Excel. We love seeing candidates who can demonstrate their technical skills, especially if you have experience with data quality enhancements or automation projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chaucer Group
✨Know Your Numbers
As a Credit Control Specialist, you'll be dealing with financial data daily. Brush up on your knowledge of the Lloyd's insurance market and be prepared to discuss how you can contribute to reducing aged debt and improving cash flow. Familiarise yourself with key metrics and KPIs relevant to the role.
✨Build Relationships
This role requires strong communication skills and the ability to build relationships with brokers, underwriters, and other stakeholders. Think of examples from your past experiences where you've successfully collaborated with others. Be ready to share how you can foster these relationships at Chaucer.
✨Showcase Your Problem-Solving Skills
The job involves identifying and resolving data quality issues. Prepare to discuss specific instances where you've tackled similar challenges. Highlight your proactive approach and any ideas you have for continuous improvement in credit control processes.
✨Be Organised and Detail-Oriented
With responsibilities like maintaining procedure guides and managing a portfolio, organisation is key. During the interview, demonstrate your time management skills and attention to detail. You might even want to bring a sample of your work or a project that showcases your ability to produce high-quality results.
