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For Companies At a Glance
- Tasks: Support the Distribution team with admin and operational tasks in a dynamic insurance environment.
- Company: Join Chaucer, a leading insurance group at Lloyd's with a global presence.
- Benefits: Enjoy flexible working, extensive benefits, and a supportive culture.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make an impact in the insurance industry while developing your skills.
- Qualifications: A-Level education and experience in administrative support preferred.
The predicted salary is between 30000 - 40000 £ per year.
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world.
Job Profile Summary
Provides administrative and operational support to the Distribution team within an insurance syndicate. The role focuses on the smooth running of broker relationship activity (including reporting, finance, governance, systems updates and coordination), enabling Relationship Managers to prioritise external engagement. The postholder will have a good understanding of the London Market insurance distribution environment, excellent attention to detail and a proactive, service-oriented approach.
Job Description
- Act as the operational point of contact for the Relationship Management team, coordinating day-to-day administration and ensuring tasks are progressed and tracked to completion.
- Maintain accurate broker records in relevant systems (e.g., CRM and internal trackers), including contact details, ownership, segmentation, visit logs, meeting notes and agreed actions.
- Coordinate onboarding and offboarding activities for brokers/partners as required (e.g., due diligence packs, internal introductions, distribution approvals workflow support, and maintenance of required documentation).
- Support planning and coordination of broker meetings, market visits and events (scheduling, agendas, papers, attendee lists, logistics and follow-up actions), ensuring appropriate records are retained.
- Produce and maintain management information for Distribution (e.g., relationship activity, broker contact coverage, meeting cadence, actions tracking, pipeline snapshots), ensuring data quality and timely delivery.
- Support budgeting, invoicing and monitoring of broker invoicing and agreements.
- Provide support to Distribution governance where required (e.g., preparing packs, circulating materials, taking minutes, maintaining decision logs and tracking actions through to closure).
- Maintain document control for Distribution materials (e.g., broker presentations, proposition documents, service levels, visit reports and templates).
- Liaise with internal stakeholders (Underwriting, Operations, Finance, Compliance, Claims and Marketing) to coordinate responses and ensure distribution-related requests are progressed efficiently.
- Identify opportunities to improve distribution administration processes, controls and reporting documenting procedures and supporting consistent ways of working across the team.
Skills and Competencies
- Understanding of London Market insurance distribution and the role of brokers and managing agents.
- Proven administrative and operational support experience within a client/relationship management, underwriting, broking or market-facing environment.
- Excellent organisation and prioritisation skills; able to manage multiple requests, maintain trackers, and meet deadlines with minimal supervision.
- Attention to detail and data quality mindset, with confidence producing MI and maintaining accurate records.
- Systems literate, with experience of CRM platforms and strong Microsoft Office skills (particularly Outlook, Excel and PowerPoint).
- Clear, professional communication skills, able to coordinate across internal teams and support Relationship Managers with timely, accurate information.
- High levels of discretion and integrity when handling confidential information and sensitive relationship matters.
- Proactive and solutions-focused, with an interest in improving team efficiency, controls and ways of working.
Education
Educated to A-Level (or equivalent) as a minimum. Cert CII or working towards would be advantageous.
We offer
- A flexible office hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.
Distribution Operations Specialist employer: Chaucer Group
Contact Detail:
Chaucer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in distribution. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Chaucer and the London Market. Understand their operations and how you can contribute to the Distribution team. Tailor your responses to show you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various teams, being clear and professional is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chaucer team!
We think you need these skills to ace Distribution Operations Specialist
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what a Distribution Operations Specialist does. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Skills: When you're crafting your application, don’t just list your experience—show us how it relates to the role! Use specific examples that demonstrate your organisational skills, attention to detail, and any relevant experience in the London Market insurance distribution environment.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear and concise language, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Chaucer Group
✨Know Your Stuff
Make sure you brush up on your understanding of the London Market insurance distribution environment. Familiarise yourself with how brokers and managing agents operate, as this will show that you're not just interested in the role but also understand its context.
✨Show Off Your Organisation Skills
Since the role involves a lot of coordination and administration, be ready to discuss your organisational strategies. Bring examples of how you've managed multiple tasks or projects simultaneously, and highlight any tools or systems you use to keep everything on track.
✨Be Proactive
Demonstrate your proactive approach by sharing instances where you've identified opportunities for improvement in processes or systems. This could be anything from streamlining communication to enhancing data quality—show them you’re a solutions-focused candidate!
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask during the interview that reflect your interest in collaboration and stakeholder engagement.