Deputy Class Underwriter - Ports and Terminals

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world.

Job Profile Summary

To assist the Senior Ports and Terminals Underwriters in all aspects of underwriting and management of the Ports and Terminals portfolio with specific responsibility for the growth of the P&T account.

Job Description

• Agreement and negotiation of renewals and new business in accordance with underwriting authority and where appropriate, individual budgeted goals within the P&T portfolios.
• Undertake input of underwriting data into pricing models to generate risk assessments and premium calculations, review and validate model outputs to ensure accuracy in pricing recommendations, interpret pricing model results and make necessary adjustments.
• Assist in the development and enhancement of new pricing tools and methodologies.
• Agreement of endorsements/amendments/promised lines in accordance with underwriting authority.
• Acceptance of individual declarations to specified line-slips.
• Agreement of special acceptances and referrals to binding authorities, line-slips and treaties.
• Pro-active Marketing to meet class and divisional budgets.
• Build on existing and develop new long term client relationships including where appropriate foreign travel.
• Build strong market peer group reputation.
• Participating on and where appropriate chairing special projects as and when required in order to meet Chaucer's long term objectives.
• Ensure box records are properly recorded and updated, including client files.
• When required scanning and taking notes of underwriting information.
• Specific account analysis.
• Assisting the P&T Underwriter in preparation of monthly Executive Report.
• Deputising for the Class Underwriter when absent at Divisional meetings.
• Peer Review of risks as allocated under the peer review selection criteria and responsibility matrix as set out in the Underwriting Manual.
• Responsibility for the accuracy and upkeep of all written premium data on Charisma for all risks written within the area of responsibility.
• Liaison with Administration Department.
• Liaison with Claims Department.
• Reporting of issues to Head of Marine Global Hull Lines Client liaison for allocated risks.
• Referral point for Assistant Underwriter.

Regulatory Responsibilities

• Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
• Manage the relationships with Customers, Agents and Service Providers: Advise, assist and service customers on insurance and risk matters to promote customers' satisfaction.
• Foster positive relationships with customers and attain an understanding of their needs.
• Ensure that customer complaints are promptly identified, recorded and referred as appropriate.
• Complete all required annual product review assessments to agreed timescales with approvals obtained and recorded.
• Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals.
• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.

Skills and Competencies

• Relevant marine insurance and underwriting experience.
• High level of numeracy and good analytical skills.
• Experience of negotiating with brokers and liaising with clients.
• Understanding of business planning process.
• Excel - Intermediate.
• Organised and able to work to tight deadlines and manage multiple priorities.
• Able to communicate with different levels and is adaptable.
• Resilient and able to work in a pressured environment.
• Works as part of a team.

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success. We offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.