Delegated Authority Technical Manager

The successful candidate will play a key role in the technical delivery, oversight and continuous improvement of Delegated Authority activities performed by Coverholders and Delegated Claims Administrators (DCAs), Consortium agreements, Lineslips and Master/Group Policies. This is a hands‑on technical role, requiring strong expertise across delegated arrangements, combined with the ability to manage and develop junior resources.

The role will lead complex onboarding, due diligence and oversight activity, acting as a technical reference point for the team while maintaining direct involvement in delivery.

• Lead and execute Coverholder and DCA onboarding and due diligence, including sponsorships to Lloyd's and the Central Bank of Ireland (CBI).
• Support and manage renewal due diligence activity, ensuring high technical standards and consistency of approach.
• Take ownership of non-standard and complex delegated arrangements, including direct deals using Chaucer's in‑house broking (CSN) capability.
• Act as a technical lead on delegated arrangements, providing clear guidance to stakeholders and supporting resolution of complex issues.
• Execute and oversee all Master/Group Policy arrangements, ensuring they are correctly structured and compliant with regulatory requirements, working closely with the Head of Compliance.
• Oversee the DCOM binder registration process, ensuring timely creation and escalations where required.
• Ensure breaches and issues are identified, assessed and escalated appropriately, including adherence to the Lloyd's Third Party Material Issues (TPMI) process.
• Maintain regular engagement with key stakeholders across Underwriting, Compliance, Operations and Audit to resolve issues and provide technical direction.
• Support and deliver changes required to oversight as a result of regulatory or business developments, ensuring practical and effective implementation.
• Support the Delegated Authority Department in ensuring adherence to FCA, PRA, CBI and Lloyd's requirements for delegated business.
• Lead by example through hands‑on delivery, setting the standard for quality, accuracy and technical excellence across the team.
• Identify and implement practical process improvements to enhance efficiency, consistency and control across delegated oversight activities.
• Support the implementation of technology and process changes that enable more effective and efficient ways of working.
• Support the development of consistent and reliable management information, ensuring outputs support effective oversight and decision making (supporting responsibility, not core focus).

Regulatory responsibilities

To the extent directed, support the Group's responsibility in relation to following:

• Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
• Compliance with Lloyd's Byelaws and Minimum standards, FCA and PRA requirements (UK Regulator), Central Bank of Ireland (Irish Regulator).
• Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers.

Requirements

• MGA / Coverholder / Binder experience, ideally within a Syndicate / Managing Agent / Lloyd's environment.
• Strong understanding of Lloyd's Delegated Authority framework and regulatory requirements.
• Proven experience handling complex delegated arrangements and due diligence processes.
• Demonstrable ability to own and deliver technical work end‑to‑end, not just review or coordinate.
• Experience managing or supporting junior team members while remaining hands‑on in delivery.
• Strong communication and stakeholder management skills.
• DCOM and ATLAS knowledge.
• ACII (or working towards).

Personal skills

• Proactive and self‑motivated, with a good sense of ownership.
• Comfortable operating in a hands‑on, delivery‑focused role.
• Technical problem‑solving capability.
• Confident communicator with the ability to challenge and influence stakeholders.
• Excellent organisational skills and attention to detail.
• Collaborative team player, willing to support wider team objectives.
• Continuously seeks to improve processes and ways of working.

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we are close to our clients wherever they are.

We offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non‑contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.