At a Glance
- Tasks: Join our Credit Control team to manage cash allocation and debt collection while building strong relationships.
- Company: Chaucer, a leading global insurer with a diverse and inclusive culture.
- Benefits: Flexible hybrid work model, extensive benefits, and wellbeing support.
- Other info: Opportunities for continuous learning and career growth in a dynamic environment.
- Why this job: Make a real impact in a growing business while developing your skills in credit control.
- Qualifications: Knowledge of the Lloyd’s insurance market and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join our Credit Control team and help deliver a robust, scalable service-accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners. You’ll work to shared targets – taking ownership of your portfolio while collaborating closely with colleagues to improve our debt position month on month. In a growing business, you’ll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
- Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
- Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
- Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
- Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
- Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
- Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
- Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
- Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
Support the CSL and CIC Boards in maintaining a customer‑focused culture, policies and procedures – ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
- Knowledge of the Lloyd’s insurance market, gained within an insurer or broker environment.
- Flexible and adaptable, with a professional and approachable manner.
- Confident communicator with the ability to build positive working relationships.
- Well‑organised, with the ability to manage time effectively and stay on top of tasks.
- A collaborative team player who enjoys working with others and contributing to shared goals.
- Motivated and proactive, with the willingness to learn and take responsibility for own work.
- Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support.
- Excellent attention to detail, with a genuine commitment to producing accurate, high‑quality work.
Education
GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
Why Join Chaucer?
Chaucer is a leading global insurer operating in both Lloyd’s and company markets, helping industries worldwide manage risk from nuclear, shipping, manufacturing and property. Headquartered in London with offices worldwide, we are close to our clients wherever they are. We offer:
- A flexible office hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non‑contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.
Credit Control Specialist - Insurance background employer: Chaucer Group
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Credit Control Specialist. With a strong focus on employee growth, we provide extensive training opportunities and a flexible hybrid work model that caters to individual needs. Our inclusive culture values diversity and offers comprehensive benefits, ensuring that every team member feels supported and empowered to contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Specialist - Insurance background
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who know about credit control. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to credit control and think of ways you can contribute to their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Credit Control Specialist, building relationships is key. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Chaucer.
We think you need these skills to ace Credit Control Specialist - Insurance background
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of the Lloyd’s insurance market and any relevant credit control experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Credit Control Specialist role. Share specific examples of how you've built relationships with brokers or improved processes in previous roles.
Showcase Your Attention to Detail:Since accuracy is key in credit control, make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of high-quality output.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chaucer!
How to prepare for a job interview at Chaucer Group
✨Know Your Numbers
Brush up on your knowledge of the Lloyd’s insurance market and be ready to discuss how credit control works within that context. Familiarise yourself with key metrics like aged debt and unallocated cash, as these will likely come up during the interview.
✨Build Relationships
Since the role involves collaborating with brokers, underwriters, and other stakeholders, think of examples where you've successfully built working relationships in the past. Be prepared to share how you approach communication and teamwork.
✨Show Your Organisational Skills
Demonstrate your ability to manage time effectively by discussing how you prioritise tasks and meet deadlines. You might want to prepare a few anecdotes that highlight your organisational skills and attention to detail.
✨Be Proactive About Improvement
The job mentions continuous improvement and process enhancement, so come armed with ideas or experiences where you've contributed to operational initiatives. This shows you're not just about maintaining the status quo but are eager to make things better.
